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For Companies At a Glance
- Tasks: Manage a diverse portfolio of SME clients and deliver exceptional service.
- Company: Join Aon, a global leader in insurance brokerage with a commitment to better decisions.
- Benefits: Enjoy hybrid work flexibility, comprehensive benefits, and two Global Wellbeing Days each year.
- Why this job: Experience a dynamic role with varied challenges and opportunities for professional growth.
- Qualifications: Good understanding of FCA principles and strong communication skills are essential.
- Other info: Aon promotes an inclusive culture and offers support for personal wellbeing and development.
The predicted salary is between 28800 - 48000 £ per year.
Client Service Advisor – SME Insurance, Glasgow
Do you thrive in a client-focused environment where delivering exceptional service is at the heart of everything you do?
Are you ready to apply your commercial insurance expertise with a global leader and take the next step in your career?
This hybrid role offers the flexibility to work both virtually and from our Glasgow office.
You\’ll be managing a portfolio of SME clients, each presenting distinct risk profiles and a broad mix of insurance needs. Working in a high-volume team within the small to medium business sector means engaging with a wide range of clients and challenges-making every day varied and rewarding.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
We deal with a wide variety of SME risks, managing a varied portfolio of clients with exposure to a wide variety of products. We are a high-volume team, as the clients that we deal with are in the small to medium sector, which gives us a good variety of clients and risks.
- To work closely with Appointed Representatives to ensure the highest level of service to each assigned Client in line with the agreed Service Levels and KPI\’s
- Develop and maintain strong relationships with Appointed Representatives to facilitate smooth brokerage operations
- Comply with regulatory and other standards as directed by line management
- Process and manage transactions, ensuring accuracy and compliance with company policies and industry regulations
- Work with internal teams to resolve issues and enhance service delivery
- Manage your own book of business, dealing with clients through the full renewal cycle to provide consistency of service
- Participate in continuous professional development
- Consider improvements in Client risk & insurance programme design
- Negotiate with insurers to secure renewal terms, process Mid Term adjustments and cover extensions when required and deal with day-to-day enquiries
- Identify revenue development opportunities on allocated Client accounts and make recommendations to Appointed Representatives
- Professionally represent Aon, demonstrating an understanding of Corporate objectives
How this opportunity is different
By joining Aon, you will become part of one of the world\’s leading insurance brokers with offices all around the world. We offer a wide-ranging benefits package and will recognise and support ways to balance your personal needs alongside the needs of our business. You will work closely with colleagues in our Glasgow office as well as those around the UK.
Skills and experience that will lead to success
- Good awareness of FCA principles and Aon\’s own Principles and Procedures
- Good level of technical knowledge in all commercial risks
- Good communication skills
- Very organised, with the ability to prioritise so work is delivered accurately and on time
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two \”Global Wellbeing Days\” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
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Client Service Advisor - SME Insurance (Glasgow) employer: Rymer, Echols, Slay & Nelson-Archer, P.C.
Contact Detail:
Rymer, Echols, Slay & Nelson-Archer, P.C. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Advisor - SME Insurance (Glasgow)
✨Tip Number 1
Familiarise yourself with the specific insurance products and services that Aon offers, particularly in the SME sector. This knowledge will not only help you understand client needs better but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with current or former employees of Aon, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Brush up on your understanding of FCA principles and compliance regulations relevant to the insurance industry. Being well-versed in these areas will show that you are proactive and ready to handle the responsibilities of the role.
✨Tip Number 4
Prepare examples from your past experience that highlight your ability to manage client relationships and resolve issues effectively. This will help you convey your skills in a practical context during the interview process.
We think you need these skills to ace Client Service Advisor - SME Insurance (Glasgow)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Service Advisor in SME Insurance. Familiarise yourself with the key skills and experiences mentioned in the job description, such as commercial insurance expertise and client relationship management.
Tailor Your CV: Customise your CV to highlight relevant experience in client service and commercial insurance. Use specific examples that demonstrate your ability to manage a portfolio of clients and your understanding of FCA principles and procedures.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client service and your ability to thrive in a high-volume team. Mention how your skills align with Aon's values and how you can contribute to their mission of better decision-making.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Rymer, Echols, Slay & Nelson-Archer, P.C.
✨Showcase Your Client-Focused Mindset
Since the role is centred around delivering exceptional service, be prepared to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your ability to understand and meet diverse client needs.
✨Demonstrate Your Technical Knowledge
Brush up on your understanding of commercial insurance and FCA principles. Be ready to explain how your technical expertise can benefit the clients you'll be managing, especially in the SME sector.
✨Emphasise Your Organisational Skills
Given the high-volume nature of the team, it's crucial to demonstrate your ability to prioritise tasks effectively. Share strategies you use to stay organised and ensure timely delivery of services.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various client scenarios. Think of examples where you've had to negotiate with insurers or resolve client issues, and be ready to discuss these in detail.
