At a Glance
- Tasks: Support the management team and drive sales while ensuring excellent customer service.
- Company: Join Ryman, a leading high street stationery brand with over 130 years of history.
- Benefits: Competitive pay, generous holiday allowance, and exclusive discounts across brands.
- Other info: Flexible hours, training programmes, and opportunities for personal development.
- Why this job: Be part of a dynamic team where your ideas and growth truly matter.
- Qualifications: Passion for customer service, strong communication skills, and a proactive attitude.
The predicted salary is between 20000 - 25000 £ per year.
Are you looking to join our Store Team? If so we have an exciting opportunity to sharpen your skills and become a Store Supervisor working 21 hours per week.
WHAT WILL THIS ROLE INVOLVE?
As a Store Supervisor you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.
WHAT WILL YOU BE RESPONSIBLE FOR?
- Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers.
- Contribute towards making Ryman the number one High Street Stationer by providing a consistent high level of customer service.
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically.
- Assist with the training of colleagues, utilising available tools to maximise the performance of the team.
- Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures.
- Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved.
- In the absence of the Store/Deputy Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures.
- Motivate all colleagues to drive sales and to achieve required KPIs.
- Liaise with the Retail Support Centre should any issues need to be reported.
- Support with any weekly time sheets.
WHAT WOULD WE LIKE TO SEE IN YOU?
- Passion for the Ryman Brand and our associated companies.
- Passion for exceeding customer expectations.
- Enthusiastic, driven and focused on achieving results.
- Self-motivated with an ability to work well independently and as part of a team.
- Confident approach towards maximising sales opportunities.
- Ability to handle multiple tasks and challenges whilst meeting deadlines.
- Ability to adapt to change, every day is different and the pace is fast.
- Willingness to "roll up your sleeves" and get stuck in.
- Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities.
- Ability to problem solve and propose effective solutions.
- Strong communication and collaboration skills.
- A dedication to learning and developing your own skills and those of your team.
- Flexibility towards working hours and location.
WHAT WILL WE OFFER YOU?
- A passionate, dynamic team where your growth, ideas, and impact matter.
- A competitive pay package.
- Company pension scheme with the option to enhance.
- Generous holiday allowance including an extra wellbeing day that gives you time to recharge.
- Training programme to help you excel in your role.
- Opportunities through our apprenticeship programs to keep building on your skills.
- Access to mental health first aiders, wellness sessions, and support groups.
- Exclusive discounts across all of our brands and through our benefits hub.
- Cycle2Work scheme.
- Long service and recognition awards.
- Colleague referral scheme.
WHO ARE WE?
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre. From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it. At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who's ready to make an impact, this could be the perfect role for you. Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.
PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.
Store Supervisor in Worcester employer: Ryman
At Ryman, we pride ourselves on being an excellent employer, offering a vibrant and supportive work culture where your growth and ideas truly matter. As a Store Supervisor, you'll enjoy a competitive pay package, generous holiday allowance, and access to comprehensive training programmes, all while working alongside a passionate team dedicated to delivering exceptional customer service. With opportunities for personal development and a commitment to employee wellbeing, Ryman is the perfect place for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor in Worcester
✨Tip Number 1
Get to know the Ryman brand inside out! Familiarise yourself with their products and values, so you can chat confidently about them during your interview. Show your passion for the brand and how you can contribute to making it the number one High Street Stationer.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers in the past. Ryman values excellent customer service, so be ready to share how you can help drive that culture in the store.
✨Tip Number 3
Be prepared to discuss how you handle challenges. The role involves multitasking and adapting to change, so think of situations where you've successfully managed multiple tasks or solved problems on the spot. This will show you're ready for the fast-paced environment.
✨Tip Number 4
Don’t forget to highlight your teamwork skills! Ryman is all about collaboration, so share experiences where you've worked well with others to achieve a common goal. This will demonstrate that you're a team player who can motivate colleagues and drive sales together.
We think you need these skills to ace Store Supervisor in Worcester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Ryman brand shine through. We want to see how much you care about customer service and being part of our team!
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples that demonstrate your ability to drive sales and provide excellent customer service.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us see your potential quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Ryman
✨Know the Ryman Brand Inside Out
Before your interview, take some time to research Ryman and its history. Understand their values, products, and what makes them stand out in the stationery market. This knowledge will help you demonstrate your passion for the brand and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Store Supervisor, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can drive a culture of excellent service and motivate your team to do the same. Be ready to discuss how you would handle challenging customer situations.
✨Demonstrate Leadership Qualities
You'll be supporting the store management team, so it's important to showcase your leadership skills. Share instances where you've trained or motivated colleagues, and how you’ve contributed to achieving team goals. Highlight your ability to adapt and lead in a fast-paced environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your enthusiasm and helps you gauge if Ryman is the right fit for you. Consider asking about opportunities for growth and how they support employee development.
