Store SupervisorWorcester

What will this role involve? As a Store Supervisor you will support the store management team, drive turnover and revenues from the store based on lean principles, and focus on customer service as an ambassador of the Ryman brand.

What will you be responsible for?

• Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers.
• Contribute towards making Ryman the number one High Street Stationer by providing a consistent high level of customer service.
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically.
• Assist with the training of colleagues, utilising available tools to maximise the performance of the team.
• Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures.
• Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved.
• In the absence of the Store/Deputy Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures.
• Motivate all colleagues to drive sales and to achieve required KPIs.
• Liaise with the Retail Support Centre should any issues need to be reported.
• Support with any weekly time sheets.

What would we like to see in you?

• Passion for the Ryman Brand and our associated companies.
• Passion for exceeding customer expectations.
• Enthusiastic, driven and focused on achieving results.
• Self-motivated with an ability to work well independently and as part of a team.
• Confident approach towards maximising sales opportunities.
• Ability to handle multiple tasks and challenges whilst meeting deadlines.
• Ability to adapt to change, every day is different and the pace is fast.
• Willingness to “roll up your sleeves” and get stuck in.
• Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities.
• Ability to problem solve and propose effective solutions.
• Strong communication and collaboration skills.
• A dedication to learning and developing your own skills and those of your team.
• Flexibility towards working hours and location.

What will we offer you?

• A passionate, dynamic team where your growth, ideas, and impact matter.
• A competitive pay package.
• Company pension scheme with the option to enhance.
• Generous holiday allowance including an extra wellbeing day that gives you time to recharge.
• Training programme to help you excel in your role.
• Opportunities through our apprenticeship programs to keep building on your skills.
• Access to mental health first aiders, wellness sessions, and support groups.
• Exclusive discounts across all of our brands and through our benefits hub.
• Cycle2Work scheme.
• Long service and recognition awards.
• Colleague referral scheme.

Equal opportunities: Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.

Note: PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.