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For Companies At a Glance
- Tasks: Support the management team and drive sales while ensuring excellent customer service.
- Company: Join Ryman, a leading high street stationery brand with over 130 years of history.
- Benefits: Competitive pay, generous holiday allowance, and exclusive discounts across brands.
- Why this job: Be part of a dynamic team where your ideas and growth truly matter.
- Qualifications: Passion for customer service, strong communication skills, and a team player attitude.
- Other info: Flexible hours, training programmes, and opportunities for personal development.
The predicted salary is between 1040 - 1248 £ per month.
Are you looking to join our set? If so we have an exciting opportunity to sharpen your skills and become a Supervisor working 16 hours per week.
WHAT WILL THIS ROLE INVOLVE?
As a Store Supervisor you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.
WHAT WILL YOU BE RESPONSIBLE FOR?
- Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers.
- Contribute towards making Ryman the number one High Street Stationer by providing a consistent high level of customer service.
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically.
- Assist with the training of colleagues, utilising available tools to maximise the performance of the team.
- Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures.
- Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved.
- In the absence of the Store/Deputy Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures.
- Motivate all colleagues to drive sales and to achieve required KPIs.
- Liaise with the Retail Support Centre should any issues need to be reported.
- Support with any weekly time sheets.
WHAT WOULD WE LIKE TO SEE IN YOU?
- Passion for the Ryman Brand and our associated companies.
- Passion for exceeding customer expectations.
- Enthusiastic, driven and focused on achieving results.
- Self-motivated with an ability to work well independently and as part of a team.
- Confident approach towards maximising sales opportunities.
- Ability to handle multiple tasks and challenges whilst meeting deadlines.
- Ability to adapt to change, every day is different and the pace is fast.
- Willingness to "roll up your sleeves" and get stuck in.
- Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities.
- Ability to problem solve and propose effective solutions.
- Strong communication and collaboration skills.
- A dedication to learning and developing your own skills and those of your team.
- Flexibility towards working hours and location.
WHAT WILL WE OFFER YOU?
- A passionate, dynamic team where your growth, ideas, and impact matter.
- A competitive pay package.
- Company pension scheme with the option to enhance.
- Generous holiday allowance including an extra wellbeing day that gives you time to recharge.
- Training programme to help you excel in your role.
- Opportunities through our apprenticeship programs to keep building on your skills.
- Access to mental health first aiders, wellness sessions, and support groups.
- Exclusive discounts across all of our brands and through our benefits hub.
- Cycle2Work scheme.
- Long service and recognition awards.
- Colleague referral scheme.
WHO ARE WE?
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre. From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it. At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who's ready to make an impact, this could be the perfect role for you. Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.
PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.
Store Supervisor employer: Ryman
Contact Detail:
Ryman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor
✨Tip Number 1
Get to know the Ryman brand inside out! Before your interview, dive into their history, values, and what makes them tick. This way, you can show genuine passion and understanding of the company during your chat.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. Ryman loves a good story, so be ready to share how you’ve made a difference in previous roles.
✨Tip Number 3
Show off your teamwork spirit! Ryman values collaboration, so come prepared with examples of how you've worked well with others to achieve goals. Highlighting your ability to motivate and support colleagues will make you stand out.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. It shows you're genuinely interested and eager to learn more about how you can contribute.
We think you need these skills to ace Store Supervisor
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the Ryman brand shine through in your application. We want to see how much you care about delivering excellent customer service and being part of our dynamic team.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Store Supervisor role. We love seeing how your skills can contribute to driving sales and supporting your colleagues.
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you're the perfect fit for this role and how you can help us achieve our goals.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Ryman
✨Know the Ryman Brand Inside Out
Before your interview, take some time to research Ryman and its history. Understand their values, products, and what makes them stand out in the stationery market. This will not only show your passion for the brand but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Store Supervisor, customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. Think about specific situations where you turned a negative experience into a positive one, as this will demonstrate your commitment to exceeding customer expectations.
✨Demonstrate Leadership Qualities
Since you'll be supporting the management team, it's important to highlight your leadership skills. Share experiences where you've motivated a team or trained colleagues. Be ready to discuss how you would drive a culture of excellent customer service among your peers.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of challenges you've faced in past roles and how you resolved them. Be prepared to propose effective solutions to hypothetical scenarios related to store operations or customer interactions during the interview.
