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For Companies At a Glance
- Tasks: Support the management team and drive customer service excellence.
- Company: Join Ryman, a leading stationery retailer with over 130 years of experience.
- Benefits: Enjoy competitive pay, generous holidays, and wellness support.
- Why this job: Be part of a dynamic team where your ideas and growth matter.
- Qualifications: Passion for customer service and ability to work in a fast-paced environment.
- Other info: Flexible hours and opportunities for personal development through training.
Overview
Are you looking to join our set? If so we have an exciting opportunity to sharpen your skills and become a Store Supervisor working 20 hours per week.
What will this role involve? As a Store Supervisor you will be responsible for supporting the store management team, you\’ll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.
Responsibilities
- Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
- Contribute towards making Ryman the number one High Street Stationer by providing a consistent high level of customer service
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, assist with the training of colleagues, utilising available tools to maximise the performance of the team
- Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
- Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
- In the absence of the Store/Deputy Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures. Motivate all colleagues to drive sales and to achieve required KPIs. Liaise with the Retail Support Centre should any issues need to be reported. Support with any weekly time sheets.
Qualifications
- What would we like to see in you?
- Passion for the Ryman Brand and our associated companies
- Passion for exceeding customer expectations
- Enthusiastic, driven and focused on achieving results
- Self motivated with an ability to work well independently and as part of a team
- Confident approach towards maximising sales opportunities
- Ability to handle multiple tasks and challenges whilst meeting deadlines
- Ability to adapt to change, every day is different and the pace is fast
- Willingness to \”roll up your sleeves\” and get stuck in
- Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities
- Ability to problem solve and propose effective solutions
- Strong communication and collaboration skills
- A dedication to learning and developing your own skills and those of your team
- Flexibility towards working hours and location
Benefits
- A passionate, dynamic team where your growth, ideas, and impact matter
- A competitive pay package
- Company pension scheme with the option to enhance
- Generous holiday allowance including an extra wellbeing day that gives you time to recharge
- Training programme to help you excel in your role
- Opportunities through our apprenticeship programs to keep building on your skills
- Access to mental health first aiders, wellness sessions, and support groups
- Exclusive discounts across all of our brands and through our benefits hub
- Cycle2Work scheme
- Long service and recognition awards
- Colleague referral scheme
Who are we?
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre.
From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it.
At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who\\\’s ready to make an impact, this could be the perfect role for you.
Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.
PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.
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Store Supervisor employer: Ryman
Contact Detail:
Ryman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor
✨Tip Number 1
Familiarise yourself with Ryman's brand values and customer service philosophy. Understanding what makes Ryman unique will help you demonstrate your passion for the brand during any interactions.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience where you've motivated a team or improved customer service. Be ready to share specific examples that highlight your ability to drive results.
✨Tip Number 3
Prepare to discuss how you would handle multiple tasks in a fast-paced environment. Think of scenarios where you've successfully managed competing priorities and how you can apply those skills as a Store Supervisor.
✨Tip Number 4
Demonstrate your adaptability by being open about your willingness to learn and grow within the role. Share any experiences where you've embraced change and how it positively impacted your work.
We think you need these skills to ace Store Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Store Supervisor position. Tailor your application to highlight how your skills and experiences align with what Ryman is looking for.
Show Your Passion: Express your enthusiasm for the Ryman brand in your cover letter. Mention specific aspects of the company that resonate with you and how you can contribute to their mission of providing excellent customer service.
Highlight Relevant Experience: In your CV, focus on previous roles where you demonstrated leadership, customer service, and sales skills. Use specific examples to illustrate how you've successfully managed teams or improved customer satisfaction in past positions.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at Ryman
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Ryman and its values during the interview. Share specific examples of how you connect with the brand and why you want to be a part of their team.
✨Demonstrate Customer Service Skills
Prepare to discuss your previous experiences in customer service. Highlight situations where you went above and beyond to meet customer needs, as this role heavily focuses on delivering excellent service.
✨Be Ready to Discuss Team Dynamics
Since the role involves training and motivating colleagues, think of examples where you've successfully worked in a team or led others. Show that you can foster a positive environment and drive results together.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about how you would handle challenges in the store. Think of specific instances where you identified a problem and implemented an effective solution, showcasing your proactive approach.
