At a Glance
- Tasks: Lead a dynamic team to drive sales and enhance customer experience.
- Company: Join Ryman, a brand that values diversity and inclusivity.
- Benefits: Enjoy competitive pay, generous holidays, and wellness support.
- Other info: Opportunities for training, apprenticeships, and social events await you!
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Passion for customer service and strong team management skills required.
The predicted salary is between 30000 - 40000 £ per year.
What will this role involve?
As a Store Manager you will be responsible for a strong team and tasked with driving turnover and revenue for the store based on lean principles.
Keeping a close focus on financial KPIs—including wages, wastage, and shrinkage—will form a key element of the role, together with non‑financial KPIs such as customer service, customer feedback, internal audit, standards and compliance.
Responsibilities
- Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty.
- Drive a culture of excellent customer service—ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through a high level of product knowledge while highlighting relevant promotions and upselling.
- Ensure the store team understands all sales and KPI targets and are supported to exceed them while identifying and improving performance issues where required.
- Manage and minimise all controllable costs efficiently and within planned budgets.
- Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations.
- Recruit, develop and retain high‑calibre colleagues that reflect the Ryman and TPRG values and behaviours.
- Ensure effective planning of store resources to profitably operate the store within agreed budgets.
- Drive a culture of coaching and development within the store.
Qualifications and Attributes
- Passion for the Ryman Brand and our associated companies.
- Passion for exceeding customer expectations.
- Enthusiastic, driven and focused on achieving results.
- Self‑motivated with an ability to work well independently and as part of a team.
- Confident approach towards maximising sales opportunities.
- Ability to handle multiple tasks and challenges while meeting deadlines.
- Ability to adapt to change; the pace is fast and every day is different.
- Willingness to \"roll up your sleeves\" and get stuck in.
- Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities.
- Problem‑solving skills with the ability to propose effective solutions.
- Strong communication and collaboration skills.
- Dedicating to learning and developing own skills and those of the team.
- Flexibility towards working hours and location.
- Strong background in team management.
Benefits
- Competitive pay package.
- Company pension scheme with the option to enhance.
- Generous holiday allowance, including an extra wellbeing day.
- Training programme to help you excel in your role.
- Apprenticeship programmes to further build your skills.
- Access to mental health first aiders, wellness sessions and support groups.
- Exclusive discounts across all brands and through the benefits hub.
- Cycle2Work scheme.
- Long‑service and recognition awards.
- Colleague referral scheme.
- Company and team social events.
Ryman is an equal opportunities employer.
Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act.
Our mission is to welcome everyone and create inclusive teams.
We celebrate difference, encourage everyone to join us, and be themselves at work.
This job description is not exhaustive and you may be required to carry out other duties as and when required.
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StudySmarter Expert Advice🤫
We think this is how you could land Store ManagerGlasgow Byres Road - Strathclyde
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Ryman, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Ryman!
We think you need these skills to ace Store ManagerGlasgow Byres Road - Strathclyde
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Ryman, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Ryman and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Ryman that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Ryman
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
