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- Tasks: Lead a dynamic team to drive sales and enhance customer experience.
- Company: Join Ryman, a trusted name in stationery and office supplies for over 130 years.
- Benefits: Enjoy competitive pay, generous holidays, wellness support, and exclusive discounts.
- Why this job: Be part of a passionate team where your ideas and growth truly matter.
- Qualifications: Looking for enthusiastic individuals with strong team management skills and a passion for retail.
- Other info: Flexible working hours and opportunities for personal development through training and apprenticeships.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking to join our set? If so, we have an exciting opportunity to sharpen your skills and become a Store Manager working 37.5 hours per week.
WHAT WILL THIS ROLE INVOLVE?
As a Store Manager, you will be responsible for a strong team, tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on financial KPIs, including wages, wastage, and shrinkage, will form a key element of the role, together with non-financials such as customer service/feedback, internal audit, and standards and compliance.
WHAT WILL YOU BE RESPONSIBLE FOR?
- Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty.
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs, and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling.
- Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required.
- Manage and minimise all controllable costs efficiently and within planned budgets.
- Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development, and employee relations.
- Recruit, develop, and retain high calibre colleagues that reflect the Ryman and TPRG Values and Behaviours.
- Ensure the effective planning of store resources in order to profitably operate the store within agreed budgets.
- Drive a culture of coaching and development within the store.
WHAT WOULD WE LIKE TO SEE IN YOU?
- Passion for the Ryman Brand and our associated companies.
- Passion for exceeding customer expectations.
- Enthusiastic, driven, and focused on achieving results.
- Self-motivated with an ability to work well independently and as part of a team.
- Confident approach towards maximising sales opportunities.
- Ability to handle multiple tasks and challenges whilst meeting deadlines.
- Ability to adapt to change; every day is different and the pace is fast.
- Willingness to "roll up your sleeves" and get stuck in.
- Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities.
- Ability to problem solve and propose effective solutions.
- Strong communication and collaboration skills.
- A dedication to learning and developing your own skills and those of your team.
- Flexibility towards working hours and location.
- A strong background in team management.
WHAT WILL WE OFFER YOU?
- A passionate, dynamic team where your growth, ideas, and impact matter.
- A competitive pay package.
- Company pension scheme with the option to enhance.
- Generous holiday allowance including an extra wellbeing day that gives you time to recharge.
- Training programme to help you excel in your role.
- Opportunities through our apprenticeship programs to keep building on your skills.
- Access to mental health first aiders, wellness sessions, and support groups.
- Exclusive discounts across all of our brands and through our benefits hub.
- Cycle2Work scheme.
- Long service and recognition awards.
- Colleague referral scheme.
- Company and team social events.
WHO ARE WE?
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre. From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it. At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who's ready to make an impact, this could be the perfect role for you. Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.
PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.
Store Manager employer: Ryman
Contact Detail:
Ryman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Ryman's brand values and customer service philosophy. Understanding what makes Ryman unique will help you demonstrate your passion for the brand during interviews.
✨Tip Number 2
Prepare examples of how you've successfully managed a team in the past, focusing on driving sales and improving customer satisfaction. Be ready to discuss specific strategies you've implemented to achieve these goals.
✨Tip Number 3
Showcase your ability to handle customer complaints effectively. Think of instances where you've turned a negative experience into a positive one, as this is crucial for the Store Manager role.
✨Tip Number 4
Network with current or former employees of Ryman if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management, customer service, and sales. Use specific examples that demonstrate your ability to drive turnover and manage financial KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the Ryman brand and your enthusiasm for exceeding customer expectations. Mention how your skills align with the responsibilities of the Store Manager role.
Showcase Your Leadership Skills: Emphasise your experience in recruiting, developing, and retaining high-calibre colleagues. Provide examples of how you've successfully built strong teams and driven a culture of coaching and development.
Highlight Problem-Solving Abilities: Include instances where you've effectively handled customer complaints or operational challenges. This will demonstrate your ability to adapt and propose effective solutions in a fast-paced environment.
How to prepare for a job interview at Ryman
✨Show Your Passion for Customer Service
As a Store Manager, you'll need to demonstrate your enthusiasm for exceeding customer expectations. Prepare examples of how you've handled customer complaints and driven loyalty in previous roles.
✨Highlight Your Team Management Skills
Discuss your experience in recruiting, developing, and retaining high-calibre colleagues. Be ready to share specific instances where you successfully built strong teams and improved performance.
✨Understand Financial KPIs
Familiarise yourself with key financial metrics such as wages, wastage, and shrinkage. Be prepared to discuss how you've managed costs effectively in past positions and how you plan to do so in this role.
✨Demonstrate Adaptability
The retail environment is fast-paced and ever-changing. Share examples of how you've adapted to change in previous roles and how you can lead your team through challenges while maintaining high standards.
