Sales AssistantSutton

What will this role involve? As a Sales Assistant you will be responsible for supporting the store management team, you’ll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.

Responsibilities

• Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers.
• Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention.
• Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business.
• Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling.
• Carry out stock replenishment and when required maintain accuracy of our stock systems.
• Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved.
• Acquire a high level of product knowledge and continue to self‑develop that knowledge.
• Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items.
• Ensure compliance with all relevant Health and Safety policies.

What we would like to see in you

• Passion for the Ryman Brand and our associated companies.
• Passion for exceeding customer expectations.
• Enthusiastic, driven and focused on achieving results.
• Self‑motivated with an ability to work well independently and as part of a team.
• Confident approach towards maximising sales opportunities.
• Strong communication and team working skills.
• A dedication to learning and developing your own skills.
• Flexibility towards working hours and location.

We Offer You

• A passionate, dynamic team where your growth, ideas, and impact matter.
• A competitive pay package.
• Company pension scheme with the option to enhance.
• Generous holiday allowance including an extra wellbeing day that gives you time to recharge.
• Training programme to help you excel in your role.
• Opportunities through our apprenticeship programmes to keep building on your skills.
• Access to mental health first aiders, wellness sessions, and support groups.
• Exclusive discounts across all of our brands and through our benefits hub.
• Cycle2Work scheme.
• Long service and recognition awards.
• Colleague referral scheme.

Equal Opportunities Statement

Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.

Additional Note

Please note this job description is not exhaustive and you may be required to carry out other duties as and when required.