At a Glance
- Tasks: Support store management, drive sales, and provide excellent customer service.
- Company: Join Ryman, a leading stationery retailer with over 130 years of experience.
- Benefits: Enjoy competitive pay, generous holidays, wellness support, and exclusive discounts.
- Other info: Flexible hours and opportunities for apprenticeships available.
- Why this job: Be part of a dynamic team where your ideas and growth matter.
- Qualifications: Passion for retail, strong communication skills, and a desire to learn.
Are you looking to join our set?
If so we have an exciting opportunity to sharpen your skills and become a Sales Assistant working 8 hours per week working Saturdays.
WHAT WILL THIS ROLE INVOLVE?
As a Sales Assistant you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.
WHAT WILL YOU BE RESPONSIBLE FOR?
- Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
- Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
- Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
- Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
- Carry out stock replenishment and when required maintain accuracy of our stock systems
- Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
- Acquire a high level of product knowledge and continue to self-develop that knowledge
- Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
- Ensure compliance with all relevant Health and Safety policies
WHAT WOULD WE LIKE TO SEE IN YOU?
- Passion for the Ryman Brand and our associated companies
- Passion for exceeding customer expectations
- Enthusiastic, driven and focused on achieving results
- Self motivated with an ability to work well independently and as part of a team
- Confident approach towards maximising sales opportunities
- Strong communication and team working skills
- A dedication to learning and developing your own skills
- Flexibility towards working hours and location
WHAT WILL WE OFFER YOU?
- A passionate, dynamic team where your growth, ideas, and impact matter
- A competitive pay package
- Company pension scheme with the option to enhance
- Generous holiday allowance including an extra wellbeing day that gives you time to recharge
- Training programme to help you excel in your role
- Opportunities through our apprenticeship programs to keep building on your skills
- Access to mental health first aiders, wellness sessions, and support groups
- Exclusive discounts across all of our brands and through our benefits hub
- Cycle2Work scheme
- Long service and recognition awards
- Colleague referral scheme
WHO ARE WE?
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre.
From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it.
At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who's ready to make an impact, this could be the perfect role for you.
Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.
PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.
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Sales Assistant in Sutton employer: Ryman
Ryman is an excellent employer for those seeking a rewarding role in retail, offering a collaborative environment where you can thrive as a Sales Associate. With flexible hours, comprehensive training, and generous employee discounts, Ryman prioritises your growth and well-being, making it a fantastic place to develop your career while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant in Sutton
✨Tip Number 1
Familiarise yourself with Ryman's product range and services. Understanding the products you’ll be selling will not only boost your confidence but also help you engage customers effectively, showcasing your enthusiasm for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for handling complaints and queries professionally, demonstrating your ability to maintain high customer satisfaction.
✨Tip Number 3
Research the latest trends in retail and customer service. Being knowledgeable about current practices can give you an edge during interviews, showing that you're proactive and dedicated to self-development.
✨Tip Number 4
Network with current or former employees of Ryman. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Sales Assistant position.
We think you need these skills to ace Sales Assistant in Sutton
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and skills required for the Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Show Your Passion:Express your enthusiasm for the Ryman brand in your cover letter. Mention specific aspects of the company that resonate with you and how you can contribute to their mission of customer service excellence.
Highlight Relevant Experience:Include examples from your past work or volunteer experiences that demonstrate your ability to handle customer complaints, achieve sales targets, and work as part of a team. Use metrics where possible to quantify your achievements.
Proofread Your Application:Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ryman
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Ryman and its products during the interview. Research the brand's history and values, and be ready to discuss how you can contribute to its mission of customer satisfaction.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer complaints or exceeded customer expectations. This will showcase your ability to maintain high standards of customer service, which is crucial for a Sales Assistant role.
✨Highlight Your Teamwork Abilities
Since the role involves working closely with the store management team and other colleagues, be ready to discuss your experience in collaborative environments. Share specific instances where you contributed to team goals or supported your peers.
✨Be Ready to Discuss KPIs
Understand what KPIs (Key Performance Indicators) are relevant to the Sales Assistant position. Be prepared to talk about how you have met or exceeded targets in previous roles, and how you plan to achieve similar results at Ryman.
