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For Companies At a Glance
- Tasks: Support the team, drive sales, and deliver top-notch customer service.
- Company: Join Ryman, a trusted name in stationery and office supplies since 1893.
- Benefits: Competitive pay, generous holiday allowance, and wellness resources.
- Why this job: Be part of a dynamic team where your ideas and growth matter.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Flexible hours, training opportunities, and a supportive work environment.
Are you looking to join our set?If so we have an exciting opportunity to sharpen your skills and become a Sales Assistant working 7.5 hours week, on a 3 month contract.
WHAT WILL THIS ROLE INVOLVE?
As a Sales Assistant you will be responsible for supporting the store management team, you\’ll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.
WHAT WILL YOU BE RESPONSIBLE FOR?
- Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
- Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
- Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
- Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
- Carry out stock replenishment and when required maintain accuracy of our stock systems
- Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
- Acquire a high level of product knowledge and continue to self-develop that knowledge
- Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
- Ensure compliance with all relevant Health and Safety policies
WHAT WOULD WE LIKE TO SEE IN YOU?
- Passion the Ryman Brand and our associated companies
- Passion for exceeding customer expectations
- Enthusiastic, driven and focused on achieving results
- Self motivated with an ability to work well independently and as part of a team
- Confident approach towards maximising sales opportunities
- Strong communication and team working skills
- A dedication to learning and developing your own skills
- Flexibility towards working hours and location
WHAT WILL WE OFFER YOU?
- A passionate, dynamic team where your growth, ideas, and impact matter
- A competitive pay package
- Company pension scheme with the option to enhance
- Generous holiday allowance including an extra wellbeing day that gives you time to recharge
- Training programme to help you excel in your role
- Opportunities through our apprenticeship programs to keep building on your skills
- Access to mental health first aiders, wellness sessions, and support groups
- Exclusive discounts across all of our brands and through our benefits hub
- Cycle2Work scheme
- Long service and recognition awards
- Colleague referral scheme
WHO ARE WE?
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre. From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it. At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who’s ready to make an impact, this could be the perfect role.
Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.
PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.
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Sales Assistant employer: Ryman
Contact Detail:
Ryman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Get to know the Ryman brand inside out! Familiarise yourself with their products and values so you can chat confidently with customers. This will help you stand out during interviews and show your passion for the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or upsell products. Role-playing these situations with a friend can really boost your confidence when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former Ryman employees on LinkedIn. They can provide insider tips and maybe even refer you for the position, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can tailor your application to highlight how you meet the specific needs of the Sales Assistant role.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the Ryman brand shine through in your application. We want to see how much you care about customer service and exceeding expectations, so share any relevant experiences that highlight this.
Tailor Your CV: Make sure your CV is tailored to the Sales Assistant role. Highlight your skills in communication, teamwork, and sales opportunities. We love seeing how you can contribute to our dynamic team!
Be Professional: When writing your cover letter, keep it professional yet friendly. Address how you can handle customer complaints and maintain high standards, as these are key parts of the role we’re looking to fill.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ryman
✨Know the Ryman Brand
Before your interview, take some time to research Ryman and its history. Understand their values, products, and what makes them unique in the retail space. This will not only show your passion for the brand but also help you answer questions about why you want to work there.
✨Customer Service Scenarios
Prepare for questions related to customer service by thinking of specific examples from your past experiences. Consider how you would handle difficult situations, such as customer complaints or returns, and be ready to demonstrate your problem-solving skills and commitment to customer satisfaction.
✨Show Your Sales Skills
Since the role involves driving turnover and meeting KPIs, think of ways you've successfully upsold or promoted products in previous roles. Be prepared to discuss these experiences and how they can translate into success at Ryman.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.