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- Tasks: Support HR operations, manage records, and assist with onboarding processes.
- Company: Join Ryman, a leading retailer in stationery and office supplies with over 130 years of experience.
- Benefits: Enjoy competitive pay, generous holidays, wellness support, and exclusive discounts.
- Other info: Opportunities for training and apprenticeships to enhance your skills.
- Why this job: Be part of a dynamic team where your ideas and growth matter, making a real impact.
- Qualifications: Strong organisational skills, communication abilities, and a proactive approach; HR experience is a plus.
The predicted salary is between 28800 - 43200 ÂŁ per year.
WHAT WILL THIS ROLE INVOLVE?
We’re looking for a confident and commercially minded HR professional to join our team, taking ownership of a fast-paced Employee Relations caseload across a dynamic, multi-site retail environment. You’ll be the go-to expert for managers, guiding them through complex ER matters, coaching them to build capability, and driving fair, consistent outcomes across the business.
This is a hands‑on role where you’ll balance legal expertise with practical solutions, influence senior stakeholders, and proactively identify trends to shape future HR initiatives. If you thrive on building strong relationships, tackling challenges head‑on, and making a real impact, this is the role for you.
WHAT WILL YOU BE RESPONSIBLE FOR?
- Managing a high-volume Employee Relations caseload, including disciplinaries, grievances, performance/capability and redundancy cases
- Acting as the go‑to ER expert, guiding managers through the full process from investigation through to outcome and appeal
- Resolving workplace issues early through proactive mediation and informal conflict resolution
- Identifying risk and delivering commercially focused, legally compliant solutions
- Coaching and empowering managers to confidently handle performance and difficult conversations
- Influencing and constructively challenging senior stakeholders to ensure fair and consistent outcomes
- Producing clear, professional and legally robust documentation, including investigation reports and outcome letters
- Maintaining accurate, detailed case records to ensure a strong audit trail and compliance
- Keeping up to date with employment law and ensuring policies reflect current best practice
- Analysing ER trends and data to identify patterns and drive proactive interventions and training
- Building strong, effective relationships with stakeholders across the business
- Supporting and developing line manager capability across stores, field teams, and head office functions
- Leading and contributing to HR initiatives that add value and support business objectives
- Using absence and attrition data to inform decisions and drive improvements
- Ensuring employee data and administration are handled accurately and in line with GDPR
- Championing company values and helping to build a positive, high-performing culture
WHAT WOULD WE LIKE TO SEE IN YOU?
- A confident and credible HR professional, able to build strong relationships across stores, departments, and functions
- Adaptable and pragmatic, with the confidence to challenge constructively based on sound judgement and employment law
- Strong HR experience in a fast‑paced, customer‑facing environment (multi‑site retail preferred)
- A natural coach who can support and empower managers to make the right decisions first time
- Clear and confident communicator, able to provide concise, practical guidance
- Highly organised with strong attention to detail and the ability to manage competing priorities
- Hands‑on and proactive, with a “get stuck in” approach
- Energetic and enthusiastic, while remaining calm, focused, and professional under pressure
- A collaborative team player who shares knowledge and contributes to a joined‑up HR approach
- Comfortable influencing and constructively challenging stakeholders at all levels
- A role model for company values and behaviours
WHAT WILL WE OFFER YOU?
- A passionate, dynamic team where your growth, ideas, and impact matter
- A competitive pay package
- Company pension scheme with the option to enhance
- Generous holiday allowance including an extra wellbeing day that gives you time to recharge
- Training programme to help you excel in your role
- Opportunities through our apprenticeship programs to keep building on your skills
- Access to mental health first aiders, wellness sessions, and support groups
- Exclusive discounts across all of our brands and through our benefits hub
- Cycle2Work scheme
- Long service and recognition awards
- Colleague referral scheme
- Company and team social events
- Free on‑site parking
- Subsidised canteen
WHO ARE WE?
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre.
From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it.
At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who’s ready to make an impact, this could be the perfect role for you.
Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate differences, encourage everyone to join us, and be themselves at work.
PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.
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Retail Support Centre - HR - Crewe employer: Ryman
Contact Detail:
Ryman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Support Centre - HR - Crewe
✨Tip Number 1
Familiarise yourself with the HR processes and systems mentioned in the job description, such as Fourth and Adobe Autosign. Understanding these tools will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple priorities in previous roles. This will highlight your ability to handle the fast-paced environment of the Retail Support Centre.
✨Tip Number 3
Research Ryman and its values, especially their commitment to customer service and teamwork. Being able to articulate how your personal values align with theirs can make a strong impression during your discussions.
✨Tip Number 4
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you, while also engaging your interviewers.
We think you need these skills to ace Retail Support Centre - HR - Crewe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR administration and showcases your organisational skills. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that explains why you're interested in the HR Administrator role at Ryman. Mention specific experiences that align with the responsibilities listed, such as managing colleague records or supporting onboarding processes.
Showcase Your Skills: In your application, emphasise your attention to detail, communication skills, and customer-focused approach. Provide examples of how you've successfully managed multiple priorities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Ryman
✨Know Your HR Basics
Brush up on key HR concepts, especially those related to compliance and employment legislation. Being able to discuss GDPR and Right to Work in the UK will show your understanding of the role's responsibilities.
✨Demonstrate Organisational Skills
Prepare examples that showcase your strong organisational skills. Discuss how you've managed multiple priorities in previous roles, as this is crucial for supporting HR operations effectively.
✨Showcase Communication Skills
Be ready to demonstrate your excellent communication and interpersonal skills. You might be asked how you would handle HR queries or communicate with colleagues, so think of specific scenarios where you excelled in these areas.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work as part of a team and your willingness to adapt. Share experiences where you collaborated with others or took on additional tasks to support your team, as this aligns with the company's values.