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- Tasks: Support store management and drive sales while delivering excellent customer service.
- Company: Join Ryman, a leading stationery retailer with over 130 years of experience.
- Benefits: Competitive pay, generous holiday allowance, and exclusive discounts.
- Other info: Flexible hours, training programmes, and opportunities for personal development.
- Why this job: Be part of a dynamic team where your ideas and growth matter.
- Qualifications: Passion for retail, strong communication skills, and a drive to exceed expectations.
The predicted salary is between 10 - 16 £ per hour.
Are you looking to join our set? If so we have an exciting opportunity to sharpen your skills and become a Sales Assistant working 10 hours per week.
As a Sales Assistant you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.
What will you be responsible for?
- Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers.
- Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention.
- Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business.
- Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling.
- Carry out stock replenishment and when required maintain accuracy of our stock systems.
- Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved.
- Acquire a high level of product knowledge and continue to self-develop that knowledge.
- Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items.
- Ensure compliance with all relevant Health and Safety policies.
What would we like to see in you?
- Passion for the Ryman Brand and our associated companies.
- Passion for exceeding customer expectations.
- Enthusiastic, driven and focused on achieving results.
- Self motivated with an ability to work well independently and as part of a team.
- Confident approach towards maximising sales opportunities.
- Strong communication and team working skills.
- A dedication to learning and developing your own skills.
- Flexibility towards working hours and location.
What will we offer you?
- A passionate, dynamic team where your growth, ideas, and impact matter.
- A competitive pay package.
- Company pension scheme with the option to enhance.
- Generous holiday allowance including an extra wellbeing day that gives you time to recharge.
- Training programme to help you excel in your role.
- Opportunities through our apprenticeship programs to keep building on your skills.
- Access to mental health first aiders, wellness sessions, and support groups.
- Exclusive discounts across all of our brands and through our benefits hub.
- Cycle2Work scheme.
- Long service and recognition awards.
- Colleague referral scheme.
Who are we?
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre. From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it. At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who's ready to make an impact, this could be the perfect role for you.
Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.
PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.
Praed Street - London employer: Ryman
Contact Detail:
Ryman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Praed Street - London
✨Tip Number 1
Get to know the Ryman brand inside out! Familiarise yourself with their products and values. This way, when you chat with the team or customers, you can show off your knowledge and passion.
✨Tip Number 2
Practice your communication skills! Whether it’s handling customer complaints or engaging with shoppers, being confident and clear will make a great impression. Role-play with friends or family to get comfortable.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, let your personality shine through. Share why you love Ryman and how you can contribute to the team’s success.
✨Tip Number 4
Be proactive! If you spot an opportunity to upsell or improve customer experience, don’t hesitate to share your ideas during interviews. It shows you’re ready to take initiative and drive results.
We think you need these skills to ace Praed Street - London
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the Ryman brand shine through in your application. We want to see that you’re genuinely excited about the role and ready to represent us with pride!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the responsibilities mentioned in the job description. We love seeing candidates who take the time to connect their background to what we do.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get a quick sense of who you are!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ryman
✨Know Your Ryman Brand
Before the interview, dive deep into understanding the Ryman brand and its values. Familiarise yourself with their products and services, and think about how you can embody their mission of putting customers first. This will show your passion and commitment to the role.
✨Prepare for Customer Scenarios
Since customer service is key in this role, prepare for potential scenarios you might face, such as handling complaints or upselling products. Think of examples from your past experiences where you successfully managed similar situations, as this will demonstrate your problem-solving skills.
✨Show Enthusiasm and Drive
During the interview, let your enthusiasm shine through! Talk about your passion for retail and how you aim to exceed customer expectations. Employers love candidates who are self-motivated and eager to learn, so share your goals and how you plan to develop your skills further.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about training opportunities, team dynamics, or how success is measured in the position. This not only shows your engagement but also helps you assess if the role is the right fit for you.