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For Companies At a Glance
- Tasks: Support store management and drive sales while delivering excellent customer service.
- Company: Join Ryman, a leading stationery retailer with over 130 years of experience.
- Benefits: Competitive pay, generous holiday allowance, and exclusive discounts.
- Why this job: Be part of a dynamic team where your ideas and growth matter.
- Qualifications: Passion for customer service and a drive to exceed expectations.
- Other info: Flexible hours, training programmes, and opportunities for personal development.
Overview
Are you looking to join our set?
If so we have an exciting opportunity to sharpen your skills and become a Sales Assistant working 10 hours per week.
What will this role involve?
As a Sales Assistant you will be responsible for supporting the store management team, you\’ll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.
What will you be responsible for?
- Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
- Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
- Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
- Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
- Carry out stock replenishment and when required maintain accuracy of our stock systems
- Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
- Acquire a high level of product knowledge and continue to self-develop that knowledge
- Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
- Ensure compliance with all relevant Health and Safety policies
What would we like to see in you?
- Passion for the Ryman Brand and our associated companies
- Passion for exceeding customer expectations
- Enthusiastic, driven and focused on achieving results
- Self motivated with an ability to work well independently and as part of a team
- Confident approach towards maximising sales opportunities
- Strong communication and team working skills
- A dedication to learning and developing your own skills
- Flexibility towards working hours and location
What will we offer you?
- A passionate, dynamic team where your growth, ideas, and impact matter
- A competitive pay package
- Company pension scheme with the option to enhance
- Generous holiday allowance including an extra wellbeing day that gives you time to recharge
- Training programme to help you excel in your role
- Opportunities through our apprenticeship programs to keep building on your skills
- Access to mental health first aiders, wellness sessions, and support groups
- Exclusive discounts across all of our brands and through our benefits hub
- Cycle2Work scheme
- Long service and recognition awards
- Colleague referral scheme
Who are we?
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre.
From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it.
At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who\’s ready to make an impact, this could be the perfect role for you.
Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.
PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.
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Manchester Arndale - Manchester employer: Ryman
Contact Detail:
Ryman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manchester Arndale - Manchester
✨Tip Number 1
Get to know the Ryman brand inside out! Familiarise yourself with their products and values so you can confidently chat with customers. This will not only help you stand out but also show your passion for the role.
✨Tip Number 2
Practice your communication skills! Whether it’s handling customer complaints or upselling products, being clear and confident is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show your enthusiasm during interviews! Employers love candidates who are genuinely excited about the role. Share your ideas on how you can contribute to the team and improve customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about Ryman right there.
We think you need these skills to ace Manchester Arndale - Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Ryman brand shine through! We want to see how much you care about customer service and exceeding expectations. Share any relevant experiences that highlight your passion.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. We’re looking for team players who are self-motivated and driven, so highlight those traits in your writing!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Sales Assistant role. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ryman
✨Know the Ryman Brand Inside Out
Before your interview, take some time to research Ryman and its history. Understand their values, products, and what makes them unique in the retail space. This will not only show your passion for the brand but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer complaints or gone above and beyond for customers in the past. Being able to demonstrate your commitment to excellent customer service will resonate well with the interviewers.
✨Be Ready to Discuss Sales Strategies
Think about how you can contribute to driving sales and exceeding KPIs. Come up with ideas on how to engage customers and promote products effectively. This shows that you're proactive and ready to make an impact from day one.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This demonstrates your interest in the position and helps you gauge if it’s the right fit for you.
