At a Glance
- Tasks: Support the management team and drive sales while ensuring excellent customer service.
- Company: Join Ryman, a leading stationery retailer with over 130 years of experience.
- Benefits: Competitive pay, generous holiday allowance, and access to wellness support.
- Other info: Opportunities for training and development, plus exclusive discounts across brands.
- Why this job: Be part of a dynamic team where your ideas and growth truly matter.
- Qualifications: Passion for customer service and ability to work both independently and in a team.
The predicted salary is between 22000 - 26000 € per year.
Are you looking to join our set? If so we have an exciting opportunity to sharpen your skills and become a Supervisor working 30 hours per week.
WHAT WILL THIS ROLE INVOLVE?
As a Store Supervisor you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.
WHAT WILL YOU BE RESPONSIBLE FOR?
- Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers.
- Contribute towards making Ryman the number one High Street Stationer by providing a consistent high level of customer service.
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically.
- Assist with the training of colleagues, utilising available tools to maximise the performance of the team.
- Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures.
- Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved.
- In the absence of the Store/Deputy Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures.
- Motivate all colleagues to drive sales and to achieve required KPIs.
- Liaise with the Retail Support Centre should any issues need to be reported.
- Support with any weekly time sheets.
WHAT WOULD WE LIKE TO SEE IN YOU?
- Passion for the Ryman Brand and our associated companies.
- Passion for exceeding customer expectations.
- Enthusiastic, driven and focused on achieving results.
- Self motivated with an ability to work well independently and as part of a team.
- Confident approach towards maximising sales opportunities.
- Ability to handle multiple tasks and challenges whilst meeting deadlines.
- Ability to adapt to change, every day is different and the pace is fast.
- Willingness to "roll up your sleeves" and get stuck in.
- Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities.
- Ability to problem solve and propose effective solutions.
- Strong communication and collaboration skills.
- A dedication to learning and developing your own skills and those of your team.
- Flexibility towards working hours and location.
WHAT WILL WE OFFER YOU?
- A passionate, dynamic team where your growth, ideas, and impact matter.
- A competitive pay package.
- Company pension scheme with the option to enhance.
- Generous holiday allowance including an extra wellbeing day that gives you time to recharge.
- Training programme to help you excel in your role.
- Opportunities through our apprenticeship programs to keep building on your skills.
- Access to mental health first aiders, wellness sessions, and support groups.
- Exclusive discounts across all of our brands and through our benefits hub.
- Cycle2Work scheme.
- Long service and recognition awards.
- Colleague referral scheme.
WHO ARE WE?
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre. From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it. At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who's ready to make an impact, this could be the perfect role for you.
Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.
Please note this job description is not exhaustive and you may be required to carry out other duties as and when required.
Store Supervisor (30 Hours) in London employer: Ryman
Ryman is an exceptional employer that fosters a dynamic and passionate work environment, where your growth and ideas truly matter. With a strong focus on employee development, we offer comprehensive training programmes, competitive pay, and generous benefits including a company pension scheme and exclusive discounts across our brands. Join us in a role that not only allows you to excel in customer service but also encourages collaboration and innovation within a supportive team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor (30 Hours) in London
✨Tip Number 1
Get to know the Ryman brand inside out! Research their values, products, and customer service approach. This will help you stand out during interviews and show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios as a Store Supervisor, like dealing with difficult customers or motivating your team. Practice your responses to feel more confident.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Ryman team. Don’t forget to follow up after applying!
We think you need these skills to ace Store Supervisor (30 Hours) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Ryman brand shine through. We want to see how much you care about customer service and exceeding expectations!
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the Store Supervisor role. We love seeing how your skills can contribute to our team, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to review your application and get you on board!
How to prepare for a job interview at Ryman
✨Know the Ryman Brand Inside Out
Before your interview, take some time to research Ryman and its history. Understand their values, products, and what makes them stand out in the retail world. This will not only show your passion for the brand but also help you answer questions about how you can contribute to their mission.
✨Showcase Your Customer Service Skills
As a Store Supervisor, customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Think about how you can drive a culture of excellent service among your team and be ready to discuss this during the interview.
✨Demonstrate Leadership Qualities
You’ll be responsible for motivating your colleagues and driving sales. Be prepared to share specific instances where you’ve successfully led a team or trained others. Highlight your ability to handle multiple tasks and adapt to change, as these are crucial for the fast-paced environment at Ryman.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes, opportunities for growth, or how the team collaborates to achieve KPIs. This shows your enthusiasm for the role and helps you gauge if Ryman is the right fit for you.
