Deputy Manager in Kingston upon Thames

Are you looking to join our set? If so we have an exciting opportunity to sharpen your skills and become a Deputy Manager working 37.5 hours per week.

WHAT WILL THIS ROLE INVOLVE?

As a Deputy Manager you will be responsible for a strong team, you will be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on financial KPIs, including wages, wastage and shrinkage will form a key element of the role, together with non-financials such as customer service/feedback, internal audit and standards and compliance.

WHAT WILL YOU BE RESPONSIBLE FOR?

• Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty.
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling.
• Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required.
• Manage and minimise all controllable costs efficiently and within planned budgets.
• Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations.
• Recruit, develop and retain high calibre colleagues that reflect the Ryman and TPRG Values and Behaviours.
• Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets.
• Drive a culture of coaching and development within the store.

WHAT WOULD WE LIKE TO SEE IN YOU?

• Passion for the Ryman Brand and our associated companies.
• Passion for exceeding customer expectations.
• Enthusiastic, driven and focused on achieving results.
• Self motivated with an ability to work well independently and as part of a team.
• Confident approach towards maximising sales opportunities.
• Ability to handle multiple tasks and challenges whilst meeting deadlines.
• Ability to positively adapt to change, every day is different and the pace is fast.
• Strong communication and collaboration skills.
• A dedication to learning and developing your own skills and those of your team.
• Flexibility towards working hours and location.

WHAT WILL WE OFFER YOU?

• A passionate, dynamic team where your growth, ideas, and impact matter.
• A competitive pay package.
• Company pension scheme with the option to enhance.
• Generous holiday allowance including an extra wellbeing day that gives you time to recharge.
• Training programme to help you excel in your role.
• Opportunities through our apprenticeship programs to keep building on your skills.
• Access to mental health first aiders, wellness sessions, and support groups.
• Exclusive discounts across all of our brands and through our benefits hub.
• Cycle2Work scheme.
• Long service and recognition awards.
• Colleague referral scheme.

WHO ARE WE?

Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre. From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it. At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who is ready to make an impact, this could be the perfect role for you. Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.

PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.