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- Tasks: Support the management team and drive sales while ensuring excellent customer service.
- Company: Join Ryman, a leading high street stationery brand with over 130 years of history.
- Benefits: Competitive pay, generous holiday allowance, and access to wellness support.
- Why this job: Be part of a dynamic team where your ideas and growth truly matter.
- Qualifications: Passion for customer service and ability to work both independently and in a team.
- Other info: Flexible hours, training programmes, and opportunities for personal development.
Are you looking to join our set?
If so we have an exciting opportunity to sharpen your skills and become a Supervisor working 20 hours per week.
WHAT WILL THIS ROLE INVOLE?
As a Store Supervisor you will be responsible for supporting the store management team, you\’ll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.
WHAT WILL YOU BE RESPONSIBLE FOR?
- Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
- Contribute towards making Ryman the number one High Street Stationer by providing a consistent high level of customer service
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, Assist with the training of colleagues, utilising available tools to maximise the performance of the team
- Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
- Promote high visual merchandising standards; ensuring that store standards are high and continually achieved
- In the absence of the Store/Deputy Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures. Motivate all colleagues to drive sales and to achieve required KPIs. Liaise with the Retail Support Centre should any issues need to be reported. Support with any weekly time sheets.
WHAT WOULD WE LIKE TO SEE IN YOU?
- Passion for the Ryman Brand and our associated companies
- Passion for exceeding customer expectations
- Enthusiastic, driven and focused on achieving results
- Self motivated with an ability to work well independently and as part of a team
- Confident approach towards maximising sales opportunities
- Ability to handle multiple tasks and challenges whilst meeting deadlines
- Ability to adapt to change, every day is different and the pace is fast
- Willingness to \”roll up your sleeves\” and get stuck in
- Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities
- Ability to problem solve and propose effective solutions
- Strong communication and collaboration skills
- A dedication to learning and developing your own skills and those of your team
- Flexibility towards working hours and location
WHAT WILL WE OFFER YOU?
- A passionate, dynamic team where your growth, ideas, and impact matter
- A competitive pay package
- Company pension scheme with the option to enhance
- Generous holiday allowance including an extra wellbeing day that gives you time to recharge
- Training programme to help you excel in your role
- Opportunities through our apprenticeship programs to keep building on your skills
- Access to mental health first aiders, wellness sessions, and support groups
- Exclusive discounts across all of our brands and through our benefits hub
- Cycle2Work scheme
- Long service and recognition awards
- Colleague referral scheme
WHO ARE WE?
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre.
From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it.
At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail
#J-18808-Ljbffr
Glasgow Union Street - Glasgow employer: Ryman
Contact Detail:
Ryman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Glasgow Union Street - Glasgow
✨Tip Number 1
Get to know the company inside out! Research Ryman and its values, so you can show your passion during interviews. We want to see that you’re genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions and think about how your skills align with the role. We’re looking for enthusiastic candidates who can drive sales and provide excellent customer service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at events. They can give you insider tips and maybe even put in a good word for you. We love seeing candidates who are proactive!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows you’re keen and professional, which is exactly what we’re after at Ryman.
We think you need these skills to ace Glasgow Union Street - Glasgow
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the Ryman brand shine through in your application. We want to see how much you care about delivering excellent customer service and being part of our team!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background aligns with the role of a Store Supervisor!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Ryman
✨Know the Ryman Brand Inside Out
Before your interview, take some time to research Ryman and its history. Understand their values, products, and what sets them apart in the stationery market. This will not only show your passion for the brand but also help you answer questions about how you can contribute to their mission.
✨Showcase Your Customer Service Skills
As a Store Supervisor, customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Be ready to discuss how you would drive a culture of excellent service among your team and handle challenging situations.
✨Demonstrate Leadership Qualities
Since you'll be supporting the management team, it's important to highlight your leadership skills. Think of instances where you've motivated a team or trained colleagues. Discuss how you can inspire others to achieve sales targets and maintain high standards in the store.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and adaptability. Prepare for questions like how you would handle a busy day in the store or resolve a conflict between team members. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
