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- Tasks: Join us as a Sales Assistant, supporting management and driving sales while delivering top-notch customer service.
- Company: Ryman has been a leading stationery and office supplies retailer for over 130 years, part of the Theo Paphitis Retail Group.
- Benefits: Enjoy competitive pay, generous holidays, wellness support, exclusive discounts, and opportunities for skill development.
- Why this job: Be part of a dynamic team where your ideas matter and you can grow while making a real impact.
- Qualifications: We seek passionate, enthusiastic individuals with strong communication skills and a drive to exceed customer expectations.
- Other info: Flexible hours and a commitment to diversity and inclusion make this an exciting opportunity for all.
Are you looking to join our set?
If so we have an exciting opportunity to sharpen your skills and become a Sales Assistant working 8 hours per week.
WHAT WILL THIS ROLE INVOLVE?
As a Sales Assistant you will be responsible for supporting the store management team, you’ll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.
WHAT WILL YOU BE RESPONSIBLE FOR?
- Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers.
- Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention.
- Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business.
- Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling.
- Carry out stock replenishment and when required maintain accuracy of our stock systems.
- Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved.
- Acquire a high level of product knowledge and continue to self-develop that knowledge.
- Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items.
- Ensure compliance with all relevant Health and Safety policies.
WHAT WOULD WE LIKE TO SEE IN YOU?
- Passion for the Ryman Brand and our associated companies.
- Passion for exceeding customer expectations.
- Enthusiastic, driven and focused on achieving results.
- Self-motivated with an ability to work well independently and as part of a team.
- Confident approach towards maximising sales opportunities.
- Strong communication and team working skills.
- A dedication to learning and developing your own skills.
- Flexibility towards working hours and location.
WHAT WILL WE OFFER YOU?
- A passionate, dynamic team where your growth, ideas, and impact matter.
- A competitive pay package.
- Company pension scheme with the option to enhance.
- Generous holiday allowance including an extra wellbeing day that gives you time to recharge.
- Training programme to help you excel in your role.
- Opportunities through our apprenticeship programs to keep building on your skills.
- Access to mental health first aiders, wellness sessions, and support groups.
- Exclusive discounts across all of our brands and through our benefits hub.
- Cycle2Work scheme.
- Long service and recognition awards.
- Colleague referral scheme.
WHO ARE WE?
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre.
From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it.
At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who’s ready to make an impact, this could be the perfect role for you.
Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.
PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.
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Glasgow Byres Road - Strathclyde employer: Ryman
Contact Detail:
Ryman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Glasgow Byres Road - Strathclyde
✨Tip Number 1
Familiarize yourself with the Ryman brand and its products. Understanding the company's values and product offerings will help you engage with customers more effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios, such as handling complaints or upselling products. This will prepare you to confidently address customer needs and enhance their shopping experience.
✨Tip Number 3
Show enthusiasm during your interactions with the team and potential customers. A positive attitude can make a significant difference in how you are perceived and can help you stand out as a candidate who embodies the Ryman spirit.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours and locations. Highlighting your willingness to adapt will demonstrate your commitment to the role and your ability to meet the store's needs.
We think you need these skills to ace Glasgow Byres Road - Strathclyde
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the responsibilities and expectations of a Sales Assistant at Ryman, focusing on customer service and sales performance.
Highlight Relevant Experience: In your application, emphasize any previous experience in retail or customer service. Showcase your ability to handle customer complaints and your passion for exceeding customer expectations.
Show Enthusiasm for the Brand: Express your passion for the Ryman brand and its values in your cover letter. Mention how you align with their mission to put customers first and your eagerness to learn and develop within the company.
Tailor Your CV: Customize your CV to reflect the skills and qualities mentioned in the job description. Highlight your strong communication skills, ability to work independently and as part of a team, and your dedication to achieving results.
How to prepare for a job interview at Ryman
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Ryman and its products during the interview. Share any personal experiences you have with the brand and how they align with your values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully handled customer complaints or difficult situations in the past. Highlight your ability to maintain a positive attitude and ensure customer satisfaction.
✨Know Your Products
Familiarize yourself with the types of products Ryman offers. Be ready to discuss how you would match products to customer needs and promote relevant promotions during the interview.
✨Emphasize Teamwork and Flexibility
Discuss your experience working in teams and your ability to adapt to different situations. Show that you're willing to be flexible with hours and tasks, which is crucial for a Sales Assistant role.
