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- Tasks: Lead a dynamic team to drive sales and enhance customer experience.
- Company: Join Ryman, a trusted name in retail for over 130 years.
- Benefits: Competitive pay, generous holiday, wellness support, and exclusive discounts.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Strong team management experience and a passion for customer service.
- Other info: Opportunities for growth and a vibrant team culture await you!
The predicted salary is between 28800 - 42000 £ per year.
WHAT WILL THIS ROLE INVOLVE?
As a Store Manager you will be responsible for a strong team, tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on financial KPIs, including wages, wastage and shrinkage will form a key element of the role, together with non-financials such as customer service/feedback, internal audit and standards and compliance.
WHAT WILL YOU BE RESPONSIBLE FOR?
- Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty.
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling.
- Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required.
- Manage and minimise all controllable costs efficiently and within planned budgets.
- Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations.
- Recruit, develop and retain high calibre colleagues that reflect the Ryman and TPRG Values and Behaviours.
- Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets.
- Drive a culture of coaching and development within the store.
WHAT WOULD WE LIKE TO SEE IN YOU?
- Passion for the Ryman Brand and our associated companies.
- Passion for exceeding customer expectations.
- Enthusiastic, driven and focused on achieving results.
- Self-motivated with an ability to work well independently and as part of a team.
- Confident approach towards maximising sales opportunities.
- Ability to handle multiple tasks and challenges whilst meeting deadlines.
- Ability to adapt to change, every day is different and the pace is fast.
- Willingness to "roll up your sleeves" and get stuck in.
- Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities.
- Ability to problem solve and propose effective solutions.
- Strong communication and collaboration skills.
- A dedication to learning and developing your own skills and those of your team.
- Flexibility towards working hours and location.
- A strong background in team management.
WHAT WILL WE OFFER YOU?
- A passionate, dynamic team where your growth, ideas, and impact matter.
- A competitive pay package.
- Company pension scheme with the option to enhance.
- Generous holiday allowance including an extra wellbeing day that gives you time to recharge.
- Training programme to help you excel in your role.
- Opportunities through our apprenticeship programs to keep building on your skills.
- Access to mental health first aiders, wellness sessions, and support groups.
- Exclusive discounts across all of our brands and through our benefits hub.
- Cycle2Work scheme.
- Long service and recognition awards.
- Colleague referral scheme.
- Company and team social events.
WHO ARE WE?
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre. From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it. At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who’s ready to make an impact, this could be the perfect role for you.
Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.
PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.
Store Manager in Bedford employer: Ryman
Contact Detail:
Ryman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in Bedford
✨Tip Number 1
Network like a pro! Get chatting with folks in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a Store Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service and team management. We want you to shine, so think about how you’d handle complaints or drive sales in your store!
✨Tip Number 3
Show off your passion for the Ryman brand! When you get the chance to chat with hiring managers, let them know why you love the company and how you can contribute to its success. Authenticity goes a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Ryman family.
We think you need these skills to ace Store Manager in Bedford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Ryman brand shine through. We want to see how much you care about exceeding customer expectations and driving results!
Be Specific About Your Experience: Use concrete examples from your past roles to demonstrate your team management skills and how you've successfully handled customer complaints. This helps us see how you can bring value to our store.
Highlight Your Problem-Solving Skills: Make sure to mention any instances where you've tackled challenges head-on. We love candidates who can think on their feet and propose effective solutions, so don’t hold back!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Ryman
✨Know Your Numbers
As a Store Manager, you'll need to keep a close eye on financial KPIs. Brush up on your understanding of turnover, wages, and shrinkage before the interview. Be ready to discuss how you've managed these in the past and how you plan to drive performance in these areas.
✨Customer Service is Key
Demonstrate your passion for customer service during the interview. Share specific examples of how you've handled customer complaints or improved customer loyalty in previous roles. Show that you understand the importance of matching products to customer needs and upselling effectively.
✨Team Management Experience
Highlight your experience in recruiting, developing, and retaining team members. Be prepared to discuss your approach to coaching and how you've built strong relationships within your team. This will show that you can foster a positive culture in the store.
✨Adaptability and Problem-Solving
Every day in retail is different, so be ready to talk about how you've adapted to change in fast-paced environments. Share examples of challenges you've faced and the solutions you've implemented. This will demonstrate your ability to think on your feet and manage multiple tasks effectively.
