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- Tasks: Lead a dynamic team, drive sales, and ensure excellent customer service.
- Company: Join Ryman, a well-established brand in stationery and office supplies.
- Benefits: Competitive pay, generous holiday, wellness support, and exclusive discounts.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Passion for retail, strong communication skills, and team management experience.
- Other info: Be part of a diverse team that values growth, innovation, and inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking to join our set? If so we have an exciting opportunity to sharpen your skills and become a Store Manager working 37.5 hours per week.
WHAT WILL THIS ROLE INVOLVE?
As a Store Manager you will be responsible for a strong team, you will be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on financial KPIs, including wages, wastage and shrinkage will form a key element of the role, together with non-financials such as customer service/feedback, internal audit and standards and compliance.
WHAT WILL YOU BE RESPONSIBLE FOR?
- Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty.
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling.
- Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required.
- Manage and minimise all controllable costs efficiently and within planned budgets.
- Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations.
- Recruit, develop and retain high calibre colleagues that reflect the Ryman and TPRG Values and Behaviours.
- Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets.
- Drive a culture of coaching and development within the store.
WHAT WOULD WE LIKE TO SEE IN YOU?
- Passion for the Ryman Brand and our associated companies.
- Passion for exceeding customer expectations.
- Enthusiastic, driven and focused on achieving results.
- Self-motivated with an ability to work well independently and as part of a team.
- Confident approach towards maximising sales opportunities.
- Ability to handle multiple tasks and challenges whilst meeting deadlines.
- Ability to adapt to change, every day is different and the pace is fast.
- Willingness to "roll up your sleeves" and get stuck in.
- Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities.
- Ability to problem solve and propose effective solutions.
- Strong communication and collaboration skills.
- A dedication to learning and developing your own skills and those of your team.
- Flexibility towards working hours and location.
- A strong background in team management.
WHAT WILL WE OFFER YOU?
- A passionate, dynamic team where your growth, ideas, and impact matter.
- A competitive pay package.
- Company pension scheme with the option to enhance.
- Generous holiday allowance including an extra wellbeing day that gives you time to recharge.
- Training programme to help you excel in your role.
- Opportunities through our apprenticeship programs to keep building on your skills.
- Access to mental health first aiders, wellness sessions, and support groups.
- Exclusive discounts across all of our brands and through our benefits hub.
- Cycle2Work scheme.
- Long service and recognition awards.
- Colleague referral scheme.
- Company and team social events.
WHO ARE WE?
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre. From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it. At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who is ready to make an impact, this could be the perfect role for you. Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.
PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.
Baker Street - London employer: Ryman
Contact Detail:
Ryman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Baker Street - London
✨Tip Number 1
Get to know the company inside out! Research Ryman and its values, products, and culture. This way, when you walk into that interview, you can show off your passion and understanding of what makes them tick.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions and role-specific scenarios. Role-play with a friend or in front of the mirror to boost your confidence and nail those responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Baker Street - London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Ryman brand shine through. We want to see how much you care about exceeding customer expectations and driving results!
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in team management and customer service. We love seeing how your skills align with our values and the role's requirements.
Be Specific: Use specific examples from your past experiences to demonstrate your ability to handle challenges and drive sales. We appreciate clear, concise stories that showcase your problem-solving skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Ryman
✨Know Your Numbers
As a Store Manager, you'll need to keep a close eye on financial KPIs. Brush up on your understanding of turnover, wages, and shrinkage before the interview. Be ready to discuss how you've managed these in past roles and how you plan to drive performance in this new position.
✨Customer Service is Key
Ryman values excellent customer service, so prepare examples of how you've handled customer complaints or improved customer loyalty in previous jobs. Show your passion for exceeding customer expectations and how you can instil that culture within your team.
✨Team Management Experience
Highlight your experience in recruiting, developing, and retaining high-calibre colleagues. Be prepared to discuss specific strategies you've used to build strong teams and how you plan to foster a coaching culture in the store.
✨Adaptability and Problem-Solving
Every day in retail is different, so demonstrate your ability to adapt to change and handle multiple tasks. Share examples of challenges you've faced and how you proposed effective solutions, showcasing your commercial awareness and proactive approach.