At a Glance
- Tasks: Lead a dynamic team to drive sales and deliver exceptional customer service.
- Company: Join Ryman, a trusted name in stationery and office supplies for over 130 years.
- Benefits: Competitive pay, generous holiday, wellness support, and exclusive discounts.
- Other info: Opportunities for growth and a vibrant team culture await you!
- Why this job: Make a real impact while developing your skills in a fast-paced retail environment.
- Qualifications: Strong team management experience and a passion for customer satisfaction.
The predicted salary is between 30000 - 40000 € per year.
WHO ARE WE?
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre. From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it. At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who’s ready to make an impact, this could be the perfect role for you.
WHAT WILL THIS ROLE INVOLVE?
As a Store Manager you will be responsible for a strong team, you’ll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on financial KPIs, including wages, wastage and shrinkage will form a key element of the role, together with non-financials such as customer service/feedback, internal audit and standards and compliance.
WHAT WILL YOU BE RESPONSIBLE FOR?
- Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty.
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling.
- Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required.
- Manage and minimise all controllable costs efficiently and within planned budgets.
- Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations.
- Recruit, develop and retain high calibre colleagues that reflect the Ryman and TPRG Values and Behaviours.
- Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets.
- Drive a culture of coaching and development within the store.
WHAT WOULD WE LIKE TO SEE IN YOU?
- Passion for the Ryman Brand and our associated companies.
- Passion for exceeding customer expectations.
- Enthusiastic, driven and focused on achieving results.
- Self-motivated with an ability to work well independently and as part of a team.
- Confident approach towards maximising sales opportunities.
- Ability to handle multiple tasks and challenges whilst meeting deadlines.
- Ability to adapt to change, every day is different and the pace is fast.
- Willingness to "roll up your sleeves" and get stuck in.
- Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities.
- Ability to problem solve and propose effective solutions.
- Strong communication and collaboration skills.
- A dedication to learning and developing your own skills and those of your team.
- Flexibility towards working hours and location.
- A strong background in team management.
WHAT WILL WE OFFER YOU?
- A passionate, dynamic team where your growth, ideas, and impact matter.
- A competitive pay package.
- Company pension scheme with the option to enhance.
- Generous holiday allowance including an extra wellbeing day that gives you time to recharge.
- Training programme to help you excel in your role.
- Opportunities through our apprenticeship programs to keep building on your skills.
- Access to mental health first aiders, wellness sessions, and support groups.
- Exclusive discounts across all of our brands and through our benefits hub.
- Cycle2Work scheme.
- Long service and recognition awards.
- Colleague referral scheme.
- Company and team social events.
Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.
Store Manager in York employer: Ryman Stationery
At Ryman, we pride ourselves on being an excellent employer, offering a vibrant and supportive work culture where your growth and ideas truly matter. As a Store Manager, you'll lead a passionate team in a dynamic retail environment, with access to comprehensive training programmes, generous holiday allowances, and exclusive discounts across our brands. Join us in a role that not only values your contributions but also encourages personal development and celebrates diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in York
✨Tip Number 1
Get to know the company inside out! Research Ryman's history, values, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in team management and how you've driven sales in the past. Use specific examples to demonstrate your skills and how they align with Ryman's goals.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've handled customer complaints and turned them into positive experiences. Ryman values customer loyalty, so make sure you highlight your approach to building relationships.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about the team culture, training opportunities, and how Ryman supports its staff. This not only shows your interest but also helps you gauge if it's the right fit for you.
We think you need these skills to ace Store Manager in York
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for the Ryman brand shine through in your application. We want to see how much you care about exceeding customer expectations and driving results!
Tailor Your CV:Make sure your CV highlights relevant experience, especially in team management and customer service. We love seeing how you've tackled challenges and maximised sales opportunities in the past.
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you're the perfect fit for the Store Manager role.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Ryman Stationery
✨Know Your Numbers
As a Store Manager, you'll need to keep a close eye on financial KPIs. Brush up on your understanding of turnover, wages, and shrinkage before the interview. Being able to discuss how you've managed these in past roles will show you're ready to hit the ground running.
✨Customer Service is Key
Ryman places a huge emphasis on customer loyalty and service. Prepare examples of how you've handled customer complaints or improved service standards in previous positions. This will demonstrate your commitment to putting customers first.
✨Team Leadership Experience
You'll be responsible for managing a strong team, so be ready to talk about your leadership style. Share specific instances where you've recruited, developed, or retained talent, and how you foster a culture of coaching and development within your team.
✨Adaptability is Essential
The retail environment can change rapidly, so highlight your ability to adapt to new challenges. Think of examples where you've successfully navigated change or implemented innovative solutions to improve store performance.
