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- Tasks: Lead a dynamic team to drive sales and deliver exceptional customer service.
- Company: Join Ryman, a trusted name in stationery and office supplies since 1893.
- Benefits: Enjoy competitive pay, generous holidays, and exclusive discounts across our brands.
- Why this job: Be part of a passionate team that values innovation and customer loyalty.
- Qualifications: Strong team management skills and a passion for retail are essential.
- Other info: Opportunities for training, development, and social events await you!
The predicted salary is between 30000 - 40000 £ per year.
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre. From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service.
At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability.
As a Store Manager you will be responsible for a strong team, tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on financial KPIs, including wages, wastage and shrinkage will form a key element of the role, together with non-financials such as customer service/feedback, internal audit and standards and compliance.
- Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty.
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling.
- Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required.
- Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations.
- Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets.
- Drive a culture of coaching and development within the store.
Additional benefits include:
- A competitive pay package.
- Company pension scheme with the option to enhance.
- Generous holiday allowance including an extra wellbeing day that gives you time to recharge.
- Training programme to help you excel in your role.
- Opportunities through our apprenticeship programs to keep building on your skills.
- Exclusive discounts across all of our brands and through our benefits hub.
- Cycle2Work scheme.
- Long service and recognition awards.
- Colleague referral scheme.
- Company and team social events.
Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act.
Retail Shops Manager in York employer: Ryman Stationery
Contact Detail:
Ryman Stationery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Shops Manager in York
✨Tip Number 1
Network like a pro! Connect with people in the retail industry, especially those who work at Ryman or similar companies. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Ryman’s values and recent initiatives. Show us you’re passionate about our brand and can drive customer loyalty. Practice common interview questions and think of examples that highlight your team management skills and commercial awareness.
✨Tip Number 3
When you get an interview, dress the part! Retail is all about presentation, so make sure you look sharp and professional. It shows you care about the role and understand the importance of customer service right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Ryman family. Let’s make it happen!
We think you need these skills to ace Retail Shops Manager in York
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your enthusiasm for retail shine through! We want to see how your passion aligns with Ryman's values and how you can contribute to our energetic team.
Highlight Your Team Management Skills: Make sure to showcase your experience in team management. We’re looking for someone who can lead a strong team, so share examples of how you've successfully managed and developed teams in the past.
Focus on Customer Service Excellence: Customer service is key at Ryman, so emphasise your commitment to delivering exceptional service. Share specific instances where you've gone above and beyond to meet customer needs and drive loyalty.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ryman Stationery
✨Know Your Numbers
As a Retail Shops Manager, you'll need to be on top of financial KPIs. Brush up on your understanding of turnover, wages, and shrinkage before the interview. Be ready to discuss how you've successfully managed these in past roles.
✨Showcase Your Customer Service Skills
Ryman values excellent customer service, so prepare examples of how you've handled customer complaints or improved customer loyalty. Think about specific situations where you turned a negative experience into a positive one.
✨Demonstrate Team Leadership
You'll be leading a team, so highlight your experience in coaching and developing staff. Share stories that illustrate how you've motivated your team to exceed sales targets and improve performance.
✨Be Passionate About the Brand
Ryman has a rich history and a strong brand identity. Do your homework on the company and express your enthusiasm for their products and values during the interview. Show them why you're the perfect fit for their culture!