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- Tasks: Lead a dynamic team to drive sales and deliver exceptional customer service.
- Company: Join Ryman, a trusted name in stationery and office supplies since 1893.
- Benefits: Competitive pay, generous holiday, wellness support, and exclusive discounts.
- Why this job: Make a real impact while developing your skills in a vibrant retail environment.
- Qualifications: Passion for retail, strong team management, and excellent communication skills.
- Other info: Opportunities for growth and a supportive, inclusive workplace culture.
The predicted salary is between 30000 - 40000 £ per year.
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre. From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it.
As a Store Manager you will be responsible for a strong team, tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on financial KPIs, including wages, wastage and shrinkage will form a key element of the role, together with non-financials such as customer service/feedback, internal audit and standards and compliance.
Responsibilities:
- Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty.
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling.
- Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required.
- Manage and minimise all controllable costs efficiently and within planned budgets.
- Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations.
- Recruit, develop and retain high calibre colleagues that reflect the Ryman and TPRG Values and Behaviours.
- Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets.
- Drive a culture of coaching and development within the store.
Requirements:
- Passion for the Ryman Brand and our associated companies.
- Passion for exceeding customer expectations.
- Enthusiastic, driven and focused on achieving results.
- Self-motivated with an ability to work well independently and as part of a team.
- Confident approach towards maximising sales opportunities.
- Ability to handle multiple tasks and challenges whilst meeting deadlines.
- Ability to adapt to change, every day is different and the pace is fast.
- Willingness to "roll up your sleeves" and get stuck in.
- Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities.
- Ability to problem solve and propose effective solutions.
- Strong communication and collaboration skills.
- A dedication to learning and developing your own skills and those of your team.
- Flexibility towards working hours and location.
- A strong background in team management.
What We Offer:
- A passionate, dynamic team where your growth, ideas, and impact matter.
- A competitive pay package.
- Company pension scheme with the option to enhance.
- Generous holiday allowance including an extra wellbeing day that gives you time to recharge.
- Training programme to help you excel in your role.
- Opportunities through our apprenticeship programs to keep building on your skills.
- Access to mental health first aiders, wellness sessions, and support groups.
- Exclusive discounts across all of our brands and through our benefits hub.
- Cycle2Work scheme.
- Long service and recognition awards.
- Colleague referral scheme.
- Company and team social events.
Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.
Locations
Store Manager in Harrogate, Yorkshire employer: Ryman Stationery
Contact Detail:
Ryman Stationery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in Harrogate, Yorkshire
✨Tip Number 1
Get to know the company inside out! Research Ryman's history, values, and what makes them tick. This way, when you walk into that interview, you can show off your passion for the brand and how you fit right in.
✨Tip Number 2
Practice your customer service skills! As a Store Manager, you'll need to handle complaints like a pro. Think of examples from your past experiences where you've turned a negative situation into a positive one, and be ready to share those stories.
✨Tip Number 3
Show off your leadership chops! Be prepared to discuss how you've developed and motivated teams in the past. Ryman values strong team dynamics, so highlight your ability to inspire others and drive results together.
✨Tip Number 4
Don’t forget to ask questions! When you get the chance, ask about the store's current challenges or goals. This shows you're genuinely interested and ready to roll up your sleeves to make an impact. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Manager in Harrogate, Yorkshire
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the Ryman brand shine through in your application. We want to see how much you care about delivering excellent customer service and exceeding expectations.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Store Manager role. We love seeing how your skills can drive results and contribute to our team culture.
Be Specific in Your Cover Letter: Use your cover letter to share specific examples of how you've successfully managed teams or improved customer satisfaction. We appreciate concrete evidence of your achievements!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on board with our fantastic team!
How to prepare for a job interview at Ryman Stationery
✨Know the Ryman Brand Inside Out
Before your interview, make sure you research Ryman thoroughly. Understand its history, values, and what sets it apart in the retail world. This will not only show your passion for the brand but also help you align your answers with their mission and culture.
✨Showcase Your Customer Service Skills
As a Store Manager, customer service is key. Prepare examples of how you've handled customer complaints or improved customer satisfaction in previous roles. Highlight your ability to engage with customers and drive loyalty, as this is crucial for Ryman.
✨Demonstrate Financial Acumen
Be ready to discuss how you've managed budgets, controlled costs, and driven sales in past positions. Familiarise yourself with financial KPIs relevant to retail, as you'll need to show that you can keep a close eye on these metrics while leading a team.
✨Emphasise Team Development
Ryman values coaching and development, so come prepared with strategies you've used to recruit, develop, and retain talent. Share specific examples of how you've built strong teams and fostered a positive work environment, as this will resonate well with their focus on colleague support.