Sales Assistant

Sales Assistant

Sunderland Part-Time No home office possible
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At a Glance

  • Tasks: Support store management, drive sales, and provide excellent customer service.
  • Company: Join Ryman, a leading stationery retailer with over 130 years of experience.
  • Benefits: Enjoy flexible hours, competitive pay, generous holidays, and exclusive discounts.
  • Why this job: Be part of a dynamic team where your ideas and growth truly matter.
  • Qualifications: Passion for retail, strong communication skills, and a desire to learn.
  • Other info: Opportunities for apprenticeships and access to wellness support.

Are you looking to join our set?

If so we have an exciting opportunity to sharpen your skills and become a Sales Assistant working 12 hours per week.

WHAT WILL THIS ROLE INVOLVE?

As a Sales Assistant you will be responsible for supporting the store management team, you\’ll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.

WHAT WILL YOU BE RESPONSIBLE FOR?

  • Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
  • Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
  • Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
  • Carry out stock replenishment and when required maintain accuracy of our stock systems
  • Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • Acquire a high level of product knowledge and continue to self-develop that knowledge
  • Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
  • Ensure compliance with all relevant Health and Safety policies
  • WHAT WOULD WE LIKE TO SEE IN YOU?

  • Passion for the Ryman Brand and our associated companies
  • Passion for exceeding customer expectations
  • Enthusiastic, driven and focused on achieving results
  • Self motivated with an ability to work well independently and as part of a team
  • Confident approach towards maximising sales opportunities
  • Strong communication and team working skills
  • A dedication to learning and developing your own skills
  • Flexibility towards working hours and location
  • WHAT WILL WE OFFER YOU?

  • A passionate, dynamic team where your growth, ideas, and impact matter
  • A competitive pay package
  • Company pension scheme with the option to enhance
  • Generous holiday allowance including an extra wellbeing day that gives you time to recharge
  • Training programme to help you excel in your role
  • Opportunities through our apprenticeship programs to keep building on your skills
  • Access to mental health first aiders, wellness sessions, and support groups
  • Exclusive discounts across all of our brands and through our benefits hub
  • Cycle2Work scheme
  • Long service and recognition awards
  • Colleague referral scheme
  • WHO ARE WE?

    Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre.

    From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it.

    At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who\’s ready to make an impact, this could be the perfect role for you.

    Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.

    Sales Assistant employer: Ryman Ltd

    Ryman is an exceptional employer that values growth, innovation, and inclusivity, making it a fantastic place for aspiring Sales Assistants. With a dynamic team environment, competitive pay, generous holiday allowances, and comprehensive training programmes, employees are empowered to develop their skills while contributing to a brand with over 130 years of heritage. The company prioritises employee wellbeing through mental health support and offers exclusive discounts across its brands, ensuring that every team member feels valued and motivated.
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    Contact Detail:

    Ryman Ltd Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Sales Assistant

    ✨Tip Number 1

    Familiarise yourself with Ryman's product range and services. Being knowledgeable about what the store offers will not only help you engage with customers but also demonstrate your genuine interest in the brand during any interactions.

    ✨Tip Number 2

    Practice your customer service skills by role-playing different scenarios, such as handling complaints or upselling products. This will prepare you for real-life situations and show that you're ready to tackle challenges head-on.

    ✨Tip Number 3

    Show enthusiasm for the role by researching the company culture and values. During your conversations, highlight how your personal values align with Ryman's mission to put customers first and create an inclusive environment.

    ✨Tip Number 4

    Network with current or former employees of Ryman if possible. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach when applying for the Sales Assistant position.

    We think you need these skills to ace Sales Assistant

    Customer Service Skills
    Sales Techniques
    Product Knowledge
    Communication Skills
    Problem-Solving Skills
    Teamwork
    Flexibility
    Attention to Detail
    Time Management
    Visual Merchandising
    Self-Motivation
    Adaptability
    Conflict Resolution
    KPI Achievement

    Some tips for your application 🫡

    Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.

    Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and sales. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet KPIs.

    Write a Personalised Cover Letter: In your cover letter, express your passion for the Ryman brand and your enthusiasm for the role. Mention specific examples of how you have exceeded customer expectations in previous roles and your commitment to learning and development.

    Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.

    How to prepare for a job interview at Ryman Ltd

    ✨Show Your Passion for the Brand

    Make sure to express your enthusiasm for Ryman and its products during the interview. Research the brand's history and values, and be ready to discuss how you can contribute to its mission of excellent customer service.

    ✨Demonstrate Customer Service Skills

    Prepare examples from your past experiences where you successfully handled customer complaints or exceeded customer expectations. This will showcase your ability to act as an ambassador for the brand and handle difficult situations professionally.

    ✨Know Your Products

    Familiarise yourself with the types of products Ryman offers. Being able to discuss specific items and their benefits will demonstrate your commitment to learning and your ability to engage customers effectively.

    ✨Highlight Teamwork and Flexibility

    Be ready to talk about your experiences working in a team and how you adapt to different situations. Ryman values collaboration and flexibility, so sharing relevant stories will help you stand out as a candidate who fits well within their dynamic team.

    Sales Assistant
    Ryman Ltd
    Location: Sunderland
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