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- Tasks: Support the management team and drive sales while ensuring excellent customer service.
- Company: Join Ryman, a leading high street stationery brand with over 130 years of history.
- Benefits: Competitive pay, generous holiday allowance, and exclusive discounts across brands.
- Why this job: Be part of a dynamic team where your ideas and growth truly matter.
- Qualifications: Passion for customer service, strong communication skills, and a proactive approach to sales.
- Other info: Flexible hours, training programmes, and opportunities for personal development.
The predicted salary is between 1300 - 1800 £ per month.
Are you looking to join our set? If so we have an exciting opportunity to sharpen your skills and become a Supervisor working 20 hours per week.
As a Store Supervisor you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.
What will you be responsible for?
- Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers.
- Contribute towards making Ryman the number one High Street Stationer by providing a consistent high level of customer service.
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically.
- Assist with the training of colleagues, utilising available tools to maximise the performance of the team.
- Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures.
- Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved.
- In the absence of the Store / Deputy Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures.
- Motivate all colleagues to drive sales and to achieve required KPIs.
- Liaise with the Retail Support Centre should any issues need to be reported.
- Support with any weekly time sheets.
What would we like to see in you?
- Passion for the Ryman Brand and our associated companies.
- Passion for exceeding customer expectations.
- Enthusiastic, driven and focused on achieving results.
- Self motivated with an ability to work well independently and as part of a team.
- Confident approach towards maximising sales opportunities.
- Ability to handle multiple tasks and challenges whilst meeting deadlines.
- Ability to adapt to change, every day is different and the pace is fast.
- Willingness to "roll up your sleeves" and get stuck in.
- Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities.
- Ability to problem solve and propose effective solutions.
- Strong communication and collaboration skills.
- A dedication to learning and developing your own skills and those of your team.
- Flexibility towards working hours and location.
What will we offer you?
- A passionate, dynamic team where your growth, ideas, and impact matter.
- A competitive pay package.
- Company pension scheme with the option to enhance.
- Generous holiday allowance including an extra wellbeing day that gives you time to recharge.
- Training programme to help you excel in your role.
- Opportunities through our apprenticeship programs to keep building on your skills.
- Access to mental health first aiders, wellness sessions, and support groups.
- Exclusive discounts across all of our brands and through our benefits hub.
- Cycle2Work scheme.
- Long service and recognition awards.
- Colleague referral scheme.
Who are we?
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre. From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it. At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who's ready to make an impact, this could be the perfect role for you.
Equal opportunities
Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.
Store Supervisor in Glasgow employer: Ryman Ltd
Contact Detail:
Ryman Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor in Glasgow
✨Tip Number 1
Get to know the Ryman brand inside out! Before your interview, dive into their history, values, and what makes them tick. This will not only impress the hiring team but also show your genuine passion for the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about exceeding customer expectations, think of examples from your past experiences where you went above and beyond. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your teamwork spirit! Ryman values collaboration, so be prepared to discuss how you've worked with others to achieve goals. Highlight any training or mentoring you've done to help your colleagues shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Ryman family. Let’s get you that Store Supervisor role!
We think you need these skills to ace Store Supervisor in Glasgow
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the Ryman brand shine through in your application. We want to see how much you care about customer service and exceeding expectations, so share any relevant experiences that highlight this.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and qualities mentioned in the job description. We love seeing candidates who take the time to align their experiences with what we're looking for!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on showcasing your relevant skills and experiences that make you a great fit for the Store Supervisor role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ryman Ltd
✨Know the Ryman Brand Inside Out
Before your interview, take some time to research Ryman and its history. Understand their values, products, and what makes them stand out in the stationery market. This will not only show your passion for the brand but also help you answer questions about how you can contribute to their mission.
✨Showcase Your Customer Service Skills
As a Store Supervisor, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Think about how you can drive a culture of exceptional service among your team and be ready to discuss this during the interview.
✨Demonstrate Leadership Qualities
You’ll be responsible for motivating your colleagues and driving sales. Be prepared to share your leadership style and how you’ve successfully trained or supported team members in the past. Highlight any specific strategies you’ve used to boost team performance and morale.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical situations during your interview that test your problem-solving skills. Think about challenges you’ve encountered in previous roles and how you resolved them. This will show your ability to adapt and find effective solutions in a fast-paced environment.
