At a Glance
- Tasks: Lead and inspire service teams to deliver top-notch customer service across multiple sites.
- Company: Join Rygor Group, an award-winning automotive dealer with a vibrant culture.
- Benefits: Enjoy competitive salary, extra day off for your birthday, and wellness programmes.
- Other info: Great career growth opportunities in a supportive and engaging environment.
- Why this job: Be at the forefront of operational excellence in a growing company.
- Qualifications: Extensive automotive experience and strong leadership skills required.
At Rygor group, we are looking for an experienced, commercially-driven and inspirational Head of Service, who has a passion for leadership and delivering quality customer service. This is a senior leadership role, responsible for driving operational performance, profitability, and customer satisfaction across multiple sites. You will work closely with the Head of Aftersales as well as the Head of Parts, to shape strategy, develop high-performing teams, and ensure our workshops deliver best-in-class service.
This is an incredibly exciting opportunity to join the business in a brand-new role, at a time of growth and development. This role will be central to the business and will report into the Head of Aftersales.
Day to day, you will:
- Inspire, lead and support Service Managers across all sites and locations, acting as the key point of escalation and guidance.
- Keep in touch every day with all your managers.
- Drive operational performance across all service departments, ensuring KPIs, productivity, and utilisation targets are achieved.
- Ensure exception reports are monitored and fed back on daily to all site managers.
- Monitor and analyse performance data, implementing improvements to maximise efficiency and profitability.
- Oversee cost control and financial performance of the service function for your sites.
- Build and maintain strong relationships with key customers, ensuring a high level of service delivery and retention.
- Support planning and investment decisions for workshops, facilities, and resource requirements.
- Collaborate with Parts, Sales, and wider Aftersales teams to deliver a joined-up customer experience.
- Lead on people management, including recruitment, development, performance management and succession planning – reporting to the People Team.
- Promote a positive, engaging, and high-performance culture aligned with Rygor’s values of being Rewarding, Reliable and Respectful.
- Work cross-functionally with People, Marketing, and Operational teams to support growth and new initiatives.
This role will be a great fit for you if:
- You possess extensive automotive industry experience, in an Aftersales position at senior management level.
- Understand the requirements of the business and needs of those around you to be supportive and instrumental in achieving company goals.
- Extensive knowledge of the operational running of a workshop and business administration.
- A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction.
- Must be experienced in people management, particularly in terms of achievement through teamwork, and positive company culture.
- Leadership style should be highly visible and hands-on.
- Data-driven mindset with the ability to analyse performance and implement improvements.
- Desire to achieve the highest standard of personalised customer care.
- A flexible approach to work and adaptable to thrive in a changing environment.
- You are computer literate and confident using technology.
Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are qualified/experienced for the role, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!
Our Values & Behaviours
We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.
- Rewarding - I am grateful. I am courageous. I am curious.
- Reliable - I am honest. I am attentive. I am trustworthy.
- Respectful - I am inclusive. I am resilient. I am kind.
Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are experienced for the role, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!
Benefits for you:
- An extra day off for your Birthday.
- 23 days of annual leave per year PLUS Bank Holidays.
- Four times death in service benefit.
- Working for Motor Trader’s ‘Employer of the Year’.
- Working for an official Great Place to Work™️ and UK Best Workplace.
- Working for a Best UK Workplace for Wellbeing and Development.
- Awarded Armed Forces Covenant Silver Award (RLS).
- Working with our award-winning team – we are Motor Trader’s CV Employer of the Year and won silver at the internal communication and engagement awards for our new starter onboarding process.
- Auto-enrolment pension.
- Self-development journal.
- Rygor Group Ranked 101 in SW Business Insider’s Top 500 Companies.
- Enhanced Maternity and Paternity pay policies.
- Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
- Mental Health First Aiders.
- Reward and recognition programmes, including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.
- Annual appraisals programme and progression opportunities.
- Manufacturer training and access to our in-house training.
- Long service recognition and annual leave increase after 5 years’ service.
- Branded uniform.
- Charities of the Year programme, Army Sport sponsors and community engagement initiatives.
About Rygor Group
We are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Our business has gone from strength to strength in recent years, with significant investment in site renovations nationwide and exciting expansions, including the launch of a brand-new Mercedes-Benz Passenger Car Aftersales facility in 2024.
Our commitment to excellence has earned us multiple industry and network awards, and in 2025, we were proud to be named Employer of the Year at the prestigious Motor Trader Awards. We also received the Silver award for our onboarding experience at the ICE awards, meaning that if you're considering a new career with Rygor, you can be confident you'll receive an award-winning induction and support from day one.
We’re officially a Great Place to Work™ (multiple years running) and our company culture truly reflects our core values: Rewarding, Reliable, and Respectful. Exceptional customer service is at the heart of what we do and so is creating an environment where our team can thrive.
Rygor Group comprises of a diverse collection of UK automotive businesses, with a primary focus on trucks, vans, coaches, passenger cars, armoured vehicles, body repairs and coachbuilding. Through the hard work of our team members, we have secured our position as one of the UK’s top automotive Groups, with a turnover of circa £300m a year.
Rygor Auto consists of three renowned brands: Mercedes-Benz, SAIC Maxus, and Higer Buses. We are home to the largest UK dealer group for Mercedes-Benz Commercial vehicles, and also offer passenger car aftersales at select locations. Rygor Plant is an official partner of Hyundai, Mecalac, and Dieci. We offer a diverse range of high-performance equipment designed to meet the demands of sectors including construction, agriculture, rail, roadworks, aggregates, and beyond.
Rygor Service Solutions is our independent fleet workshop division, specialising in full management of commercial vehicle fleets within customers premises, or totally mobile servicing solutions. We look after some of the UK’s largest fleets, including Tesco, Ocado, and Brakes. And are committed to keeping them on the road, serving their customers.
Rygor Land Systems supply vehicles and systems for military, humanitarian and security operations. With a dedicated and focused team that can provide exacting customers with the support required to deliver the capability needed by operational staff located in the harshest environments around the world.
Head of Service in Slough employer: Rygor Group
Rygor Group is an exceptional employer, renowned for its commitment to employee well-being and professional growth. With a culture that embodies the values of being Rewarding, Reliable, and Respectful, employees enjoy benefits such as enhanced maternity and paternity pay, an extra day off for birthdays, and access to wellness programmes. The company has been recognised as a Great Place to Work™ and offers extensive training opportunities, making it an ideal environment for those seeking a meaningful and rewarding career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rygor Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rygor Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Service in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rygor Group:Your cover letter is your chance to shine! Tell us why you want to work at Rygor Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rygor Group!
How to prepare for a job interview at Rygor Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
