At a Glance
- Tasks: Provide exceptional customer service and manage service bookings efficiently.
- Company: Join Rygor Auto, an award-winning automotive group in Gloucester.
- Benefits: Enjoy competitive salary, extra day off for your birthday, and wellness programmes.
- Other info: Dynamic work environment with excellent career progression opportunities.
- Why this job: Be part of a supportive team that values growth and development.
- Qualifications: Strong communication skills and experience in administration preferred.
The predicted salary is between 25 - 25 £ per hour.
At Rygor Auto, we are looking for a dedicated Service Advisor to join our team in Gloucester. If you are dedicated to providing exceptional customer service and can confidently and efficiently maximise service and repair bookings to ensure all resources required in completing the work are available and on schedule – this is the role for you!
The right candidate will have exceptional customer service skills and deliver the highest quality customer experience. You will approach this role with a commercial mind, actively selling after sales services in a customer-orientated manner (i.e.: service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings. You will be committed to taking responsibility for managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work.
Day to day, you will be:
- Dealing with customers and ensuring customer satisfaction.
- Utilising workshop loading and ensuring it is up to date.
- Regularly and proactively keeping customers up to date with progress on their vehicle.
- Booking in vehicles, ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
- Identifying the customer requirements and where possible, supplying an accurate fully inclusive costing.
- Producing accurate job cards, invoices, estimates and related information.
- Providing customers with full explanations of work carried out, making the most of any additional selling opportunities.
- Producing warranty job cards in line with the manufacturers policy and procedures.
- Accurately recording all work requirements and identifying retail, warranty, internal and non-chargeable repairs.
- Liaising with the Parts Department to ensure availability of parts.
Skills & Behaviours Required for this Role:
- You have previous working experience in administration and/or office environments.
- You have strong communication skills as this role is pivotal in ensuring that all stakeholders are accurately informed.
- Previous experience as a service advisor, preferable.
- Kerridge knowledge, preferable.
We encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!
Benefits for you:
- An extra day off for your Birthday.
- 23 days of annual leave per year PLUS Bank Holidays.
- Four times death in service benefit.
- Working for Motor Trader’s ‘Employer of the Year’.
- Working for an official Great Place to Work™️ and UK Best Workplace.
- Working for a Best UK Workplace for Wellbeing and Development.
- Awarded Armed Forces Covenant Silver Award (RLS).
- Working with our award-winning team.
- Auto-enrolment pension.
- Self-development journal.
- Enhanced Maternity and Paternity pay policies.
- Access to our wellness programme and Employee Assistance Programmes.
- Mental Health First Aiders.
- Reward and recognition programmes.
- Annual appraisals programme and progression opportunities.
- Manufacturer training and access to our in-house training.
- Long service recognition and annual leave increase after 5 years’ service.
- Branded uniform.
We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.
What’s it like to be part of Team Rygor?
“Rygor is a great place with equal opportunities for everyone and they are Rewarding, Reliable and Respectful and choosing Rygor to grow your career is something no one can regret.” - Patrick, Technician
About Rygor Group:
We are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Our commitment to excellence has earned us multiple industry and network awards.
Diversity, Equity, Inclusion and Belonging (DEIB): At Rygor, we are committed to fostering a workplace culture that champions diversity, equity, inclusion, and belonging. We believe that individuality should be celebrated, and we strive to ensure that every team member feels valued, respected, and empowered.
If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you.
DBS: Please be advised that successful applicants to Rygor or any of our associated businesses may be subject to satisfactory completion of a DBS check prior to joining the business.
Service Advisor employer: Rygor Group
Rygor Auto is an exceptional employer located in Gloucester, offering a vibrant work culture that prioritises employee well-being and development. With benefits such as an extra day off for your birthday, enhanced maternity and paternity pay, and access to wellness programmes, Rygor fosters a supportive environment where team members can thrive. As a recognised Great Place to Work™, we provide ample opportunities for career progression and training, ensuring that every employee feels valued and empowered in their role as a Service Advisor.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rygor Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rygor Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rygor Group:Your cover letter is your chance to shine! Tell us why you want to work at Rygor Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rygor Group!
How to prepare for a job interview at Rygor Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
