At a Glance
- Tasks: Manage key customer relationships and ensure operational excellence across multiple sites.
- Company: Join Rygor, a leading name in vehicle maintenance with a vibrant culture.
- Benefits: Enjoy competitive salary, bonus opportunities, and extra perks like birthday leave.
- Other info: Dynamic role with excellent career growth and a supportive team environment.
- Why this job: Be the vital link between Rygor and customers, driving success and innovation.
- Qualifications: Experience in customer relationship management and strong communication skills required.
The predicted salary is between 55000 - 55000 £ per year.
Multi-site role across 5 VMU locations. £55,000 per annum + bonus opportunity, vehicle allowance. Monday to Friday, 45 hours per week. Flexibility required.
Your Role
Rygor is looking for an experienced and commercially minded Key Account Manager to support the performance and continued success of our Vehicle Maintenance Unit (VMU) operations across five customer sites. This is a highly visible role, acting as the key link between Rygor and our customer, ensuring operational excellence, strong customer relationships, and the achievement of critical fleet performance targets. Our VMUs operate 365 days a year, helping keep customer fleets on the road and minimising vehicle downtime. As Key Account Manager, you'll regularly travel between sites, working closely with site management and the Head of VMUs to ensure resources, processes and performance are aligned to customer expectations.
Day to day, you will be:
- Act as the primary point of contact between Rygor and the customer across multiple VMU sites.
- Build and maintain strong customer relationships through regular communication, review meetings and performance discussions.
- Support VMU site managers in delivering operational excellence and achieving agreed KPIs.
- Drive Vehicle Off Road (VOR) performance, ensuring downtime is minimised and fleet availability is maximised in line with customer requirements.
- Review resource requirements across sites, supporting effective workforce planning and operational efficiency.
- Ensure compliance, health and safety processes, procedures and policies are adopted and adhered to at all sites.
- Work closely with the Head of VMUs to implement strategic objectives and continuous improvement initiatives.
- Monitor operational performance, identifying trends, risks and opportunities for improvement.
- Attend regular customer meetings, presenting performance updates and action plans where required.
- Ensure consistency of service delivery, compliance and customer experience across all VMU locations.
- Support the successful delivery of business growth, customer retention and contract performance objectives.
Skills & Behaviours Required for this Role:
You'll be a confident relationship builder with a strong operational background, ideally within commercial vehicles, fleet maintenance, automotive aftersales or a related sector. You'll have:
- Experience managing key customer relationships and service delivery.
- Strong commercial awareness and customer focus.
- The ability to influence and support managers across multiple locations.
- Experience working with operational KPIs and performance metrics.
- Excellent communication and stakeholder management skills.
- Strong organisational and problem-solving abilities.
- A willingness to travel regularly between sites.
Our Values & Behaviours
We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.
Benefits for you:
- An extra day off for your Birthday.
- 23 days of annual leave per year PLUS Bank Holidays.
- Four times death in service benefit.
- Internal Mentorship programme.
- Working for WhatVan?’s ‘Van Dealer of the Year 2026’.
- Working for Motor Trader’s ‘Employer of the Year’.
- Working for an official Great Place to Work™️ five years running!
- Enhanced Maternity and Paternity pay policies and return to work post mat-leave policy.
- Access to our wellness programme and Employee Assistance Programmes.
- Mental Health First Aiders.
- Annual appraisals programme and progression opportunities.
Hiring Process:
- We shortlist CVs online, so make sure to include information about yourself that makes you stand out.
- You may receive a short screening call with our hiring manager or a member of our people team.
- Come to site and meet the team, have a tour, and let’s have a chat so we can get to know each other better.
- If your application is successful, we’ll be excited to make you an offer.
Diversity, Equity, Inclusion and Belonging (DEIB)
At Rygor, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging.
Key Account Manager - VMU in Reading employer: Rygor Group
Rygor is an exceptional employer located in Westbury, Wiltshire, offering a supportive and collaborative work culture that prioritises employee development and wellbeing. With competitive benefits including a day off for your birthday, enhanced maternity and paternity pay, and access to wellness programmes, Rygor fosters a positive environment where team members can thrive and grow. As an award-winning workplace, we are committed to recognising and rewarding our employees, making it a truly fulfilling place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager - VMU in Reading
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Rygor Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Rygor Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Rygor Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Key Account Manager - VMU in Reading
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Rygor Group:This is your chance to really connect with the team at Rygor Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Rygor Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Rygor Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Rygor Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Rygor Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
