Warranty Administrator in Kidderminster

If you are looking to work with the UK's largest Mercedes-Benz commercial vehicle dealership, who has been announced as a Great Place to Work for four years running, look no further! At Rygor Group, we are looking for a proactive and engaged Warranty Administrator who can provide essential administrative support to the Warranty Department to help us continue to be a UK Best Workplace. We are looking for an individual who is passionate about delivering exceptional customer service through a highly organised approach to administration. You will approach this role with a commercial mindset and will work effectively with all stakeholders to ensure smooth and efficient processes are in place and maintained.

Day to day, you will be:

• A champion for business initiatives and uphold our company values of being ‘rewarding’, ‘reliable’ and ‘respectful’.
• Retail invoicing.
• Warranty invoicing/claim processing.
• General admin duties and general support to the service team with day-to-day tasks.
• Resolving invoice queries with suppliers to ensure quotations are accurate and cost effective.
• Assist with sending out quotations for works on customer vehicles.
• Follow up on any outstanding purchase orders to ensure supplier invoices associated works are approved.
• General administrative support for the service team to include post distribution, monitor stationery stock and arranging for supplies when necessary.
• Point of contact for general enquiries with our customers in the admin office.

Skills & Behaviours Required for this Role:

• Experience: We’re seeking a candidate with experience in either warranty administration or dealership administration for this role.
• Organisation: Ability to manage multiple tasks, prioritise workloads, and maintain an efficient system to keep the office running smoothly. Previous administrative experience is preferred.
• Communication: Strong written and verbal communication to interact effectively with all stakeholders across the business, including answering phone calls, writing emails, and sending documents.
• Resilience: A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.
• Attention to Detail: Maintaining a high level of accuracy in all tasks, whether it’s data entry, record-keeping, or preparing documents, to avoid mistakes and ensure high-quality output.

As long as you are experienced for the role, and hold the relevant and required qualifications, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!

Benefits for you:

• An extra day off for your Birthday
• 23 days of annual leave per year PLUS Bank Holidays
• Four times death in service benefit.
• Working for Motor Trader’s ‘Employer of the Year’.
• Working for an official Great Place to Work™️ and UK Best Workplace.
• Working for a Best UK Workplace for Wellbeing and Development.
• Awarded Armed Forces Covenant Silver Award (RLS)
• Working with our award-winning team – we are Motor Trader’s CV Employer of the Year and won silver at the internal communication and engagement awards for our new starter onboarding process.
• Auto-enrolment pension.
• Self-development journal
• Long service recognition and annual leave increase after 5 years’ service.
• Branded uniform

Our Values & Behaviours:

• Rewarding: I am grateful. I am courageous. I am curious.
• Reliable: I am honest. I am attentive. I am trustworthy.
• Respectful: I am inclusive. I am resilient. I am kind.

At Rygor, we are committed to fostering a workplace culture that champions diversity, equity, inclusion, and belonging. We believe that individuality should be celebrated, and we strive to ensure that every team member feels valued, respected, and empowered. We welcome and support people of all ages, ethnicities, nationalities, religions or beliefs, gender identities, sexual orientations, disability statuses, caring responsibilities, and neurodiverse profiles.