At a Glance
- Tasks: Lead and inspire service teams to deliver top-notch customer service across multiple sites.
- Company: Join Rygor Group, a dynamic company focused on growth and development.
- Benefits: Competitive salary, bonus, vehicle allowance, and a supportive work culture.
- Other info: Embrace a flexible, data-driven environment with opportunities for personal and professional growth.
- Why this job: Be at the forefront of operational excellence and customer satisfaction in a new role.
- Qualifications: Extensive automotive experience and strong leadership skills required.
The predicted salary is between 80000 - 80000 £ per year.
At Rygor group, we are looking for an experienced, commercially-driven and inspirational Head of Service, who has a passion for leadership and delivering quality customer service. This is a senior leadership role, responsible for driving operational performance, profitability, and customer satisfaction across multiple sites. You will work closely with the Head of Aftersales as well as the Head of Parts, to shape strategy, develop high-performing teams, and ensure our workshops deliver best-in-class service.
This role will be central to the business and will report into the Head of Aftersales. Day to day, you will:
- Inspire, lead and support Service Managers across all sites and locations, acting as the key point of escalation and guidance.
- Keep in touch everyday with all your managers.
- Drive operational performance across all service departments, ensuring KPIs, productivity, and utilisation targets are achieved.
- Ensure exception reports are monitored and fed back on daily to all site managers.
- Monitor and analyse performance data, implementing improvements to maximise efficiency and profitability.
- Oversee cost control and financial performance of the service function for your sites.
- Build and maintain strong relationships with key customers, ensuring a high level of service delivery and retention.
- Support planning and investment decisions for workshops, facilities, and resource requirements.
- Collaborate with Parts, Sales, and wider Aftersales teams to deliver a joined-up customer experience.
- Lead on people management, including recruitment, development, performance management and succession planning – reporting to the People Team.
- Promote a positive, engaging, and high-performance culture aligned with Rygor’s values of being Rewarding, Reliable and Respectful.
- Work cross-functionally with People, Marketing, and Operational teams to support growth and new initiatives.
This role will be a great fit for you if:
- You possess extensive automotive industry experience, in an Aftersales position at senior management level.
- Understand the requirements of the business and needs of those around you to be supportive and instrumental in achieving company goals.
- Extensive knowledge of the operational running of a workshop and business administration.
- A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction.
- Must be experienced in people management, particularly in terms of achievement through teamwork, and positive company culture.
- Leadership style should be highly visible and hands on.
- Data-driven mindset with the ability to analyse performance and implement improvements.
- Desire to achieve the highest standard of personalised customer care.
- A flexible approach to work and adaptable to thrive in a changing environment.
- You are computer literate and confident using technology.
Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are qualified/experienced for the role, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!
Head of Service employer: Rygor Group
At Rygor Group, we pride ourselves on being an exceptional employer that fosters a culture of growth, collaboration, and excellence. As the Head of Service, you will not only lead a dynamic team across multiple sites but also benefit from a competitive salary, bonus structure, and vehicle allowance, all while working in an environment that values innovation and customer satisfaction. Our commitment to employee development and a positive workplace culture ensures that you will thrive both personally and professionally in this exciting new role.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for a Head of Service role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Rygor group and their values. Understand their approach to customer service and operational performance, so you can showcase how your experience aligns with their goals during the chat.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to Rygor group through our website. Express your interest in the Head of Service position and share what makes you a great fit for the role.
✨Tip Number 4
Showcase your leadership style! During interviews, share specific examples of how you've inspired teams and driven performance in previous roles. This will help demonstrate that you’re the hands-on leader they’re looking for.
We think you need these skills to ace Head of Service
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for leadership and customer service shine through. We want to see how excited you are about the role and how your experience aligns with our values at Rygor.
Tailor Your CV:Make sure to tailor your CV to highlight your extensive automotive industry experience and people management skills. We’re looking for someone who can inspire and lead, so showcase those achievements that demonstrate your ability to drive performance.
Be Data-Driven:Since this role involves analysing performance data, don’t forget to mention any relevant experience you have in this area. We love a candidate who can back up their claims with data and show how they’ve implemented improvements in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t hesitate – we can’t wait to hear from you!
How to prepare for a job interview at Rygor Group
✨Know Your Stuff
Before the interview, dive deep into Rygor Group's values and operations. Understand their approach to customer service and how they measure success. This will help you align your answers with what they value most.
✨Showcase Your Leadership Style
Prepare examples that highlight your hands-on leadership style and how you've inspired teams in the past. Be ready to discuss specific situations where you drove performance and improved customer satisfaction.
✨Data is Your Friend
Since this role requires a data-driven mindset, come prepared with insights from your previous roles. Discuss how you've used performance data to implement improvements and achieve KPIs, showcasing your analytical skills.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their current challenges and express your enthusiasm for collaborating across departments to enhance customer experience.
