Head of Service in England

At Rygor group, we are looking for an experienced, commercially-driven and inspirational Head of Service, who has a passion for leadership and delivering quality customer service. This is a senior leadership role, responsible for driving operational performance, profitability, and customer satisfaction across multiple sites. You will work closely with the Head of Aftersales as well as the Head of Parts, to shape strategy, develop high-performing teams, and ensure our workshops deliver best-in-class service.

This is an incredibly exciting opportunity to join the business in a brand-new role, at a time of growth and development. This role will be central to the business and will report into the Head of Aftersales.

Day to day, you will:

• Inspire, lead and support Service Managers across all sites and locations, acting as the key point of escalation and guidance.
• Keep in touch every day with all your managers.
• Drive operational performance across all service departments, ensuring KPIs, productivity, and utilisation targets are achieved.
• Ensure exception reports are monitored and fed back on daily to all site managers.
• Monitor and analyse performance data, implementing improvements to maximise efficiency and profitability.
• Oversee cost control and financial performance of the service function for your sites.
• Build and maintain strong relationships with key customers, ensuring a high level of service delivery and retention.
• Support planning and investment decisions for workshops, facilities, and resource requirements.
• Collaborate with Parts, Sales, and wider Aftersales teams to deliver a joined-up customer experience.
• Lead on people management, including recruitment, development, performance management and succession planning – reporting to the People Team.
• Promote a positive, engaging, and high-performance culture aligned with Rygor’s values of being Rewarding, Reliable and Respectful.
• Work cross-functionally with People, Marketing, and Operational teams to support growth and new initiatives.

This role will be a great fit for you if:

• You possess extensive automotive industry experience, in an Aftersales position at senior management level.
• Understand the requirements of the business and needs of those around you to be supportive and instrumental in achieving company goals.
• Extensive knowledge of the operational running of a workshop and business administration.
• A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction.
• Must be experienced in people management, particularly in terms of achievement through teamwork, and positive company culture.
• Leadership style should be highly visible and hands-on.
• Data-driven mindset with the ability to analyse performance and implement improvements.
• Desire to achieve the highest standard of personalised customer care.
• A flexible approach to work and adaptable to thrive in a changing environment.
• You are computer literate and confident using technology.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are qualified/experienced for the role, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!

Our Values & Behaviours

We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

• Rewarding - I am grateful. I am courageous. I am curious.
• Reliable - I am honest. I am attentive. I am trustworthy.
• Respectful - I am inclusive. I am resilient. I am kind.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are experienced for the role, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!

Benefits for you

• An extra day off for your Birthday.
• 23 days of annual leave per year PLUS Bank Holidays.
• Four times death in service benefit.
• Working for Motor Trader’s ‘Employer of the Year’.
• Working for an official Great Place to Work™️ and UK Best Workplace.
• Working for a Best UK Workplace for Wellbeing and Development.
• Awarded Armed Forces Covenant Silver Award (RLS).
• Working with our award-winning team – we are Motor Trader’s CV Employer of the Year and won silver at the internal communication and engagement awards for our new starter onboarding process.
• Auto-enrolment pension.
• Self-development journal.
• Rygor Group Ranked 101 in SW Business Insider’s Top 500 Companies.
• Enhanced Maternity and Paternity pay policies.
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training.
• Long service recognition and annual leave increase after 5 years’ service.
• Branded uniform.
• Charities of the Year programme, Army Sport sponsors and community engagement initiatives.

About Rygor Group

We are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Our business has gone from strength to strength in recent years, with significant investment in site renovations nationwide and exciting expansions, including the launch of a brand-new Mercedes-Benz Passenger Car Aftersales facility in 2024.

Our commitment to excellence has earned us multiple industry and network awards, and in 2025, we were proud to be named Employer of the Year at the prestigious Motor Trader Awards. We also received the Silver award for our onboarding experience at the ICE awards, meaning that if you're considering a new career with Rygor, you can be confident you'll receive an award-winning induction and support from day one.

We’re officially a Great Place to Work™ (multiple years running) and our company culture truly reflects our core values: Rewarding, Reliable, and Respectful. Exceptional customer service is at the heart of what we do and so is creating an environment where our team can thrive.

Rygor Group comprises of a diverse collection of UK automotive businesses, with a primary focus on trucks, vans, coaches, passenger cars, armoured vehicles, body repairs and coachbuilding. Through the hard work of our team members, we have secured our position as one of the UK’s top automotive Groups, with a turnover of circa £300m a year.

Rygor Auto consists of three renowned brands: Mercedes-Benz, SAIC Maxus, and Higer Buses. We are home to the largest UK dealer group for Mercedes-Benz Commercial vehicles, and also offer passenger car aftersales at select locations. Rygor Plant is an official partner of Hyundai, Mecalac, and Dieci. We offer a diverse range of high-performance equipment designed to meet the demands of sectors including construction, agriculture, rail, roadworks, aggregates, and beyond.

Rygor Service Solutions is our independent fleet workshop division, specialising in full management of commercial vehicle fleets within customers premises, or totally mobile servicing solutions. We look after some of the UK’s largest fleets, including Tesco, Ocado, and Brakes. And are committed to keeping them on the road, serving their customers.

Rygor Land Systems supply vehicles and systems for military, humanitarian and security operations. With a dedicated and focused team that can provide exacting customers with the support required to deliver the capability needed by operational staff located in the harshest environments around the world.