Late Shift Supervisor

We are looking for an experienced and qualified Technician Supervisor to lead our late shift at our Kidderminster site. Your role will be to keep our customers' vehicles on the road, via quality, safe and compliant maintenance and ensuring the rest of the workshop team on shift are working on the right jobs at the right time, working with the workshop controller. The right candidate will be able to deliver an exceptional service and to the highest quality, whilst inspiring those around them to be their best. Being part of our team is about being experts in what we do. We are committed to investing in your career and skill set, so when you join our technical team, you will benefit from an annual appraisal and ongoing manufacturer training.

Skills & Behaviours Required for this role:

• Communication: It sounds simple, but communication is at the heart of this role. You need to love being the first point of contact for the team on shift and take pride in ensuring your customer and the team is up to date.
• Resilience: A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.
• Accuracy: In order to be reliable for our customers and colleagues, supervisors must have a great attention to detail and ensure job cards are correct and well documented.
• Motivation: To ensure personal and team success, being motivated is key.
• Leadership: Your ability to inspire and guide the team around you to achieve and be successful, is an essential part of your role.

Day to day you will be:

• Leading the way in the workshop with quality and compliant repair and maintenance.
• Using fantastic communication skills via email, telephone, and face to face to lead the technicians on your shift, ensuring they are motivated and engaged.
• Identifying worn & faulty components in accordance with the DVSA Standards.
• Using all appropriate modules of Keyloop/Kerridge.
• Completing customer documentation while working to agreed time scales.
• Being a brilliant team player.
• Demonstrating a positive attitude and being flexible with workloads.
• Carrying out vehicle maintenance and repairs, including wheel alignment and tyre fitting.

Research shows that some people are less likely to apply for a role unless they meet 100% of the criteria. As long as you are experienced for the role, and hold the relevant and required qualifications, we encourage you to apply, even if you don't feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth.

DBS: Please be advised that successful applicants to Rygor or any of our associated businesses, may be subject to satisfactory completion of a DBS check prior to joining the business.

Benefits for you:

• An extra day off for your Birthday.
• 23 days of annual leave per year PLUS Bank Holidays.
• Four times death in service benefit.
• Internal Mentorship programme.
• Working for WhatVan?'s 'Van Dealer of the Year 2026'.
• Working for Motor Trader's 'Employer of the Year'.
• Working for an official Great Place to Work.
• Working for a workplace which champions women.
• Awarded Armed Forces Covenant Silver Award (RLS).
• Working with our award-winning team - several of our team were recognised at the MT WIMT awards and we won silver at the internal communication and engagement awards for our new starter onboarding process.
• Auto-enrolment pension.
• Self-development journal.
• Rygor Group Ranked 101 in SW Business Insider's Top 500 Companies.
• Enhanced Maternity and Paternity pay policies and return to work post mat-leave policy.
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training.
• Long service recognition and annual leave increase after 5 years' service.
• Branded uniform.
• Charities of the Year programme, Army Sport sponsors and community engagement initiatives.

Our Values & Behaviours: We're looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

• Rewarding: I am grateful. I am courageous. I am curious.
• Reliable: I am honest. I am attentive. I am trustworthy.
• Respectful: I am inclusive. I am resilient. I am kind.

About Rygor Group: We are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Our business has gone from strength to strength in recent years, with significant investment in site renovations nationwide and exciting expansions, including the launch of a brand-new Mercedes-Benz Passenger Car Aftersales facility in 2024 and running four new vehicle maintenance units in 2025. Our commitment to excellence has earned us multiple industry and network awards, and in 2025, we were proud to be named Employer of the Year at the prestigious Motor Trader Awards. We also received the Silver award for our onboarding experience at the ICE awards, meaning that if you're considering a new career with Rygor, you can be confident you'll receive an award-winning induction and support from day one. We're officially a Great Place to Work (four years running) and our company culture truly reflects our core values: Rewarding, Reliable, and Respectful. Exceptional customer service is at the heart of what we do and so is creating an environment where our team can thrive.

Hiring Process: We shortlist CVs through our ATS against the requirements of the role and desired skills and behaviours, so make sure your application is tailored to the role you are applying for. For help with your application visit Rygorcareers.co.uk - Rygor Careers Hub. We may conduct a first stage virtual interview with our hiring manager or a member of the team. If successful at first stage you will be invited to a second stage, in person interview. If your application is successful, we will send you a formal offer in writing. We wish you luck in your application.

Diversity, Equity, Inclusion and Belonging (DEIB): At Rygor, we are committed to fostering a workplace culture that champions diversity, equity, inclusion, and belonging. As an award-winning organisation, we are proud to be a community of professionals from a wide range of backgrounds, experiences, and perspectives. We believe that individuality should be celebrated, and we strive to ensure that every team member feels valued, respected, and empowered. We welcome and support people of all ages, ethnicities, nationalities, religions or beliefs, gender identities, sexual orientations, disability statuses, caring responsibilities, and neurodiverse profiles. We actively promote an inclusive environment where you can bring your authentic self to work every day, because we know that when you thrive, so does our business.

Support: If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.