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- Tasks: Support customers with parts needs and ensure smooth operations in the parts department.
- Company: Join Rygor, a leading automotive group with a commitment to excellence and diversity.
- Benefits: Enjoy 23 days annual leave, birthday off, wellness programmes, and enhanced parental pay.
- Why this job: Be part of a dynamic team making a real impact in the automotive industry.
- Qualifications: Experience in parts advisory roles and strong knowledge of automotive parts required.
- Other info: Great career growth opportunities and a supportive workplace culture.
The predicted salary is between 30000 - 42000 £ per year.
8am-5pm Monday to Friday. 1 in 4 Saturdays.
We are looking for an experienced and dedicated Parts Advisor to support our growing team and deliver exceptional service to our valued customers. This is a fantastic opportunity for someone who is passionate about customer care, has a strong understanding of parts operations, and brings a commercial mindset to maximise stock control and sales. You’ll play a key role in ensuring the smooth running of our parts department, contributing to both customer satisfaction and business performance.
- Answering phone calls and assisting walk-ins and wholesale customers with their part needs.
- Handling parts payment collection and making sure all parts are billed appropriately.
- Packaging and shipping parts back to the manufacturer.
- Refer to parts manual to identify the right part for the make and model and year of vehicles being serviced.
You have previous working experience as a Parts Advisor or in a parts position within the automotive industry and have strong parts knowledge. Retail counter and phone experience desirable. You are computer literate and confident using technology.
DBS: Please be advised that all successful applicants to Rygor or any of our associated businesses are required to undertake a DBS check prior to joining the business.
An extra day off for your Birthday, 23 days of annual leave per year PLUS Bank Holidays.
Working for a workplace which champions women. Auto-enrolment pension. Enhanced Maternity and Paternity pay policies and return to work post mat-leave policy. Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion). Reward and recognition programmes, including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication. Annual appraisals programme and progression opportunities. Manufacturer training and access to our in-house training. Long service recognition and annual leave increase after 5 years’ service. Branded uniform. Charities of the Year programme, Army Sport sponsors and community engagement initiatives.
Our business has gone from strength to strength in recent years, with significant investment in site renovations nationwide and exciting expansions, including the launch of a brand-new Mercedes-Benz Passenger Car Aftersales facility in 2024. Our commitment to excellence has earned us multiple industry and network awards, and in 2025, we were proud to be named Employer of the Year at the prestigious Motor Trader Awards. We’re officially a Great Place to Work™ (multiple years running) and our company culture truly reflects our core values.
Rygor Group comprises a diverse collection of UK automotive businesses, with a primary focus on trucks, vans, coaches, passenger cars, armoured vehicles, body repairs and coachbuilding. Through the hard work of our team members, we have secured our position as one of the UK’s top automotive Groups, with a turnover of circa £300m a year.
Rygor Auto consists of three renowned brands: Mercedes-Benz, SAIC Maxus, and Higer Buses. We are home to the largest UK dealer group for Mercedes-Benz Commercial vehicles, and also offer passenger car aftersales at select locations.
Rygor Plant is an official partner of Hyundai, Mecalac, and Dieci. We offer a diverse range of high-performance equipment designed to meet the demands of sectors including construction, agriculture, rail, roadworks, aggregates, and beyond.
Rygor Service Solutions is our independent fleet workshop division, specialising in full management of commercial vehicle fleets within customers' premises, or totally mobile servicing solutions. We look after some of the UK’s largest fleets, including Tesco, Ocado, and Brakes. Rygor Land Systems supply vehicles and systems for military, humanitarian and security operations.
Diversity, Equity, Inclusion and Belonging (DEIB): At Rygor, we are committed to fostering a workplace culture that champions diversity, equity, inclusion, and belonging. As an award-winning organisation, we are proud to be a community of professionals from a wide range of backgrounds, experiences, and perspectives. We welcome and support people of all ages, ethnicities, nationalities, religions or beliefs, gender identities, sexual orientations, disability statuses, caring responsibilities, and neurodiverse profiles.
We shortlist CVs online, so make sure to include information about yourself that makes you stand out. Come to site and meet the team, have a tour, and let’s have a chat so we can get to know each other better.
Aftersales Advisor / Parts Advisor in Reading employer: Rygor Auto
Contact Detail:
Rygor Auto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor / Parts Advisor in Reading
✨Tip Number 1
Get to know the company before your interview! Check out their website and social media to understand their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience as a Parts Advisor aligns with what they’re looking for, especially in customer care and parts operations.
✨Tip Number 3
Don’t just sit back after applying! Follow up with a friendly email or call to express your enthusiasm for the role. It shows initiative and can help keep your application top of mind.
✨Tip Number 4
When you get the chance to meet the team, take it! Visiting the site and chatting with potential colleagues can give you a feel for the workplace and help you stand out as a candidate who’s eager to join their community.
We think you need these skills to ace Aftersales Advisor / Parts Advisor in Reading
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us know how much you love helping customers. Share specific examples of how you've gone above and beyond in previous roles to ensure customer satisfaction.
Highlight Your Parts Knowledge: Make sure to showcase your understanding of parts operations. Mention any relevant experience or training you've had in the automotive industry that demonstrates your expertise in identifying the right parts for various vehicles.
Be Tech-Savvy: Since we value technology skills, mention your computer literacy and any software you're familiar with. If you've used specific systems in past jobs, give us the details to show you're ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team!
How to prepare for a job interview at Rygor Auto
✨Know Your Parts Inside Out
Make sure you brush up on your parts knowledge before the interview. Familiarise yourself with common parts for various makes and models, especially those relevant to Rygor's brands like Mercedes-Benz. Being able to confidently discuss parts operations will show that you're serious about the role.
✨Showcase Your Customer Care Skills
Since this role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your passion for customer care.
✨Get Tech-Savvy
As a Parts Advisor, you'll need to be comfortable using technology. Brush up on any software or systems you might encounter in the role. If you have experience with specific parts management systems, make sure to mention it during your interview.
✨Understand the Company Culture
Rygor values diversity, equity, and inclusion, so do a bit of research on their company culture and values. Be prepared to discuss how your own values align with theirs and how you can contribute to a positive workplace environment.