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- Tasks: Join us as a Customer Operations Analyst, owning onboarding and ensuring smooth customer support.
- Company: Ryft is a fast-growing FCA-regulated payments company revolutionising seller onboarding and payouts.
- Benefits: Enjoy hybrid or remote work options and be part of a dynamic startup culture.
- Why this job: Be at the heart of operations, making a real impact in a fast-paced environment.
- Qualifications: Detail-oriented with experience in customer ops, ideally in fintech or payments.
- Other info: Bonus points for KYC/AML knowledge and familiarity with ticket management tools.
The predicted salary is between 36000 - 60000 £ per year.
We’re Ryft — a fast-growing FCA-regulated payments company making it radically easier for platforms to onboard, verify, and pay out their sellers. We’re scaling fast and looking for a sharp, detail-driven Customer Operations Analyst to join our team.
This isn’t just another support role. You’ll be right at the heart of the action — owning onboarding, keeping us compliant, and making sure our customers get fast, frictionless support from day one.
What you’ll be doing:
- Own onboarding — review business documents, verify identities, and approve new customers using tools like tools.
- Handle support tickets in Freshdesk — answer questions, resolve issues, and keep response times tight.
- Run KYC/KYB checks and support compliance workflows to keep us moving quickly and safely.
- Collaborate with our Risk & Compliance teams to ensure we stay ahead of any potential issues.
- Monitor customer activity and flag anything suspicious or unusual.
- Keep things tidy — maintain accurate internal records and make sure procedures are followed.
What we’re looking for:
- Detail-oriented and solutions-focused, you spot issues early and solve them fast.
- Clear, professional communicator, written and verbal.
- Experience in customer ops, onboarding or support (ideally at a fintech, payments platform, or similar).
- Familiar with tools to manage tickets and third-party verification platforms (Onfido, Veriff, Sumsub, etc.).
- Bonus if you understand KYC/AML or compliance workflows.
- Comfortable in a fast-paced, remote-first startup — you’re self-motivated and proactive.
Nice to have:
- Background in fintech, payments, or other regulated financial services.
- Experience with CRMs, onboarding flows, or automation tools like Zapier or HubSpot.
Contact Detail:
Ryft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Freshdesk and third-party verification platforms like Onfido or Veriff. Having hands-on experience or even a basic understanding of these tools can set you apart during the interview process.
✨Tip Number 2
Brush up on your knowledge of KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations. Being able to discuss these topics confidently will demonstrate your commitment to compliance and your understanding of the fintech landscape.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully handled customer onboarding or resolved support tickets. Highlighting your problem-solving skills and attention to detail will resonate well with the hiring team.
✨Tip Number 4
Showcase your ability to work in a fast-paced environment by discussing any relevant experiences. Whether it's in a startup or a similar setting, emphasising your self-motivation and proactive approach will align perfectly with what they're looking for.
We think you need these skills to ace Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer operations, onboarding, or support. Emphasise any familiarity with fintech or payments platforms, and mention specific tools you've used like Freshdesk or verification platforms.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your detail-oriented approach and problem-solving skills align with the responsibilities of the Customer Operations Analyst position.
Showcase Communication Skills: Since clear communication is key for this role, provide examples in your application that demonstrate your written and verbal communication skills. This could be through previous job experiences or specific projects.
Highlight Compliance Knowledge: If you have experience with KYC/AML or compliance workflows, make sure to mention it. Even if it's not a requirement, showing knowledge in this area can set you apart from other candidates.
How to prepare for a job interview at Ryft
✨Show Your Detail Orientation
As an Operations Analyst, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where you identified issues early and implemented solutions effectively.
✨Demonstrate Communication Skills
Since clear communication is key in this role, practice articulating your thoughts clearly and professionally. You might be asked to explain complex processes, so ensure you can do this simply and effectively.
✨Familiarise Yourself with Relevant Tools
Research the tools mentioned in the job description, such as Freshdesk and KYC/KYB verification platforms. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Understand Compliance Workflows
Brush up on KYC/AML regulations and compliance workflows. Even if you don't have direct experience, showing that you understand their importance in the fintech space will impress your interviewers.