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- Tasks: Own customer onboarding, handle support tickets, and ensure compliance.
- Company: Join Ryft, a fast-growing FCA-regulated payments company revolutionising seller onboarding.
- Benefits: Enjoy hybrid or remote work options and be part of a dynamic team.
- Why this job: Be at the heart of operations in a fast-paced startup with real impact.
- Qualifications: Detail-oriented with experience in customer ops or fintech; strong communication skills required.
- Other info: Bonus points for KYC/AML knowledge and familiarity with ticket management tools.
The predicted salary is between 36000 - 60000 £ per year.
We’re Ryft — a fast-growing FCA-regulated payments company making it radically easier for platforms to onboard, verify, and pay out their sellers. We’re scaling fast and looking for a sharp, detail-driven Customer Operations Analyst to join our team.
This isn’t just another support role. You’ll be right at the heart of the action — owning onboarding, keeping us compliant, and making sure our customers get fast, frictionless support from day one.
What you’ll be doing:
- Own onboarding — review business documents, verify identities, and approve new customers using tools like tools.
- Handle support tickets in Freshdesk — answer questions, resolve issues, and keep response times tight.
- Run KYC/KYB checks and support compliance workflows to keep us moving quickly and safely.
- Collaborate with our Risk & Compliance teams to ensure we stay ahead of any potential issues.
- Monitor customer activity and flag anything suspicious or unusual.
- Keep things tidy — maintain accurate internal records and make sure procedures are followed.
What we’re looking for:
- Detail-oriented and solutions-focused, you spot issues early and solve them fast.
- Clear, professional communicator, written and verbal.
- Experience in customer ops, onboarding or support (ideally at a fintech, payments platform, or similar).
- Familiar with tools to manage tickets and third-party verification platforms (Onfido, Veriff, Sumsub, etc.).
- Bonus if you understand KYC/AML or compliance workflows.
- Comfortable in a fast-paced, remote-first startup — you’re self-motivated and proactive.
Nice to have:
- Background in fintech, payments, or other regulated financial services.
- Experience with CRMs, onboarding flows, or automation tools like Zapier or HubSpot.
Locations
Contact Detail:
Ryft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Freshdesk and KYC/KYB verification platforms. Having hands-on experience or even a basic understanding of these tools can set you apart during the interview process.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled customer issues in the past. Be ready to discuss specific situations where you identified a problem and implemented a solution effectively.
✨Tip Number 3
Research Ryft and its operations thoroughly. Understanding their business model and the challenges they face in the fintech space will allow you to tailor your responses and demonstrate your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of Ryft on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer operations, onboarding, or support. Emphasise any familiarity with fintech or payments platforms, as well as tools like Freshdesk and third-party verification platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your detail-oriented approach and solutions-focused mindset. Mention specific examples of how you've successfully handled onboarding or compliance tasks in previous roles.
Highlight Communication Skills: Since clear communication is key for this role, ensure you demonstrate your written and verbal communication skills in your application. Use professional language and structure your application clearly.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a fast-paced, remote-first startup environment. Mention your self-motivation and proactive nature, which are essential for success in this position.
How to prepare for a job interview at Ryft
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Operations Analyst. Familiarise yourself with onboarding processes, KYC/KYB checks, and compliance workflows. This will help you answer questions confidently and demonstrate your knowledge of the role.
✨Showcase Your Communication Skills
As a clear and professional communicator, it's essential to highlight your verbal and written communication skills during the interview. Prepare examples of how you've effectively communicated with customers or team members in previous roles, especially in a fast-paced environment.
✨Familiarise Yourself with Relevant Tools
Since the role involves using tools like Freshdesk and third-party verification platforms, make sure you're familiar with these or similar tools. If you have experience with CRMs or automation tools, be ready to discuss how you've used them to improve efficiency in your past roles.
✨Demonstrate Problem-Solving Skills
Being detail-oriented and solutions-focused is key for this position. Prepare to discuss specific instances where you've identified issues early and implemented effective solutions. This will show your proactive approach and ability to thrive in a dynamic environment.