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- Tasks: Own onboarding, verify identities, and handle customer support tickets.
- Company: Fast-growing FCA-regulated payments company with a dynamic team.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Why this job: Be at the heart of operations and make a real impact on customer experience.
- Qualifications: Detail-oriented with strong problem-solving skills and customer service experience.
- Other info: Join a vibrant team in a rapidly scaling company.
The predicted salary is between 30000 - 40000 £ per year.
Location: Manchester / Hybrid
We’re Ryft, a fast-growing FCA-regulated payments company making it radically easier for platforms to onboard, verify, and pay out their sellers. We’re scaling fast and looking for a sharp, detail-driven Customer Operations Analyst to join our team. This isn’t just another support role. You’ll be right at the heart of the action owning onboarding, keeping us compliant, and making sure our customers get fast, frictionless support from day one.
What you’ll be doing:
- Own onboarding: review business documents, verify identities, and approve new customers.
- Handle support tickets in Freshdesk, answer questions, resolve issues, and keep response times tight.
- Run KYC/KYB checks and support compliance workflows to keep us moving quickly and safely.
- Collaborate with our Risk team.
Operations Analyst employer: Ryft
Contact Detail:
Ryft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Analyst role.
✨Tip Number 2
Prepare for those interviews! Research Ryft and understand their mission and values. We want to see your passion for making payments easier and how you can contribute to keeping things compliant and efficient.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've handled support tickets or compliance issues in the past. We love candidates who can think on their feet and keep response times tight.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for sharp, detail-driven individuals like you to join our team!
We think you need these skills to ace Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Analyst role. Highlight relevant experience and skills that match the job description, like onboarding processes and compliance knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your attention to detail and customer support experience – we love that!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. Whether it's resolving support tickets or managing compliance workflows, we want to know how you approach problems and find solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fast-growing team!
How to prepare for a job interview at Ryft
✨Know Your Stuff
Before the interview, dive deep into Ryft's operations and the payments industry. Familiarise yourself with KYC/KYB processes and compliance workflows. This will show that you're not just interested in the role but also understand the nuances of what they do.
✨Showcase Your Detail-Driven Mindset
As an Operations Analyst, attention to detail is key. Prepare examples from your past experiences where your meticulous nature made a difference. Whether it was resolving a complex support ticket or ensuring compliance, these stories will highlight your fit for the role.
✨Practice Problem-Solving Scenarios
Expect to face situational questions during the interview. Think about how you would handle specific customer issues or compliance challenges. Practising these scenarios will help you articulate your thought process clearly and demonstrate your analytical skills.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the tools they use for onboarding, or how they measure success in the role. This shows your genuine interest and helps you gauge if it's the right fit for you.