Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Own onboarding, handle support tickets, and ensure compliance.
- Company: Join Ryft, a fast-growing FCA-regulated payments company.
- Benefits: Hybrid work model, competitive salary, and growth opportunities.
- Why this job: Be at the heart of operations and make a real impact.
- Qualifications: Detail-oriented with experience in customer ops or fintech.
- Other info: Fast-paced environment with a focus on innovation and teamwork.
The predicted salary is between 30000 - 40000 £ per year.
We’re Ryft, a fast-growing FCA-regulated payments company making it radically easier for platforms to onboard, verify, and pay out their sellers. We’re scaling fast and looking for a sharp, detail-driven Customer Operations Analyst to join our team.
This isn’t just another support role. You’ll be right at the heart of the action owning onboarding, keeping us compliant, and making sure our customers get fast, frictionless support from day one.
What you’ll be doing:
- Own onboarding: review business documents, verify identities, and approve new customers.
- Handle support tickets in Freshdesk, answer questions, resolve issues, and keep response times tight.
- Run KYC/KYB checks and support compliance workflows to keep us moving quickly and safely.
- Collaborate with our Risk & Compliance teams to ensure we stay ahead of any potential issues.
- Monitor customer activity and flag anything suspicious or unusual.
- Keep things tidy: maintain accurate internal records and make sure procedures are followed.
What we’re looking for:
- Detail-oriented and solutions-focused, you spot issues early and solve them fast.
- Clear, professional communicator, written and verbal.
- Experience in customer ops, onboarding or support (ideally at a fintech, payments platform, or similar).
- Familiar with tools to manage tickets and third-party verification platforms (Onfido, Veriff, Sumsub, etc.).
- Bonus if you understand KYC/AML or compliance workflows.
- Comfortable in a fast-paced, remote-first start-up — you’re self-motivated and proactive.
Nice to have:
- Background in fintech, payments, or other regulated financial services.
- Experience with CRMs, onboarding flows, or automation tools like Zapier or HubSpot.
Locations
Specjalista ds. Analiz Procesów Biznesowych in Cheshire, Warrington employer: Ryft
Contact Detail:
Ryft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specjalista ds. Analiz Procesów Biznesowych in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer operations and compliance. We recommend role-playing with a friend or using online resources to get comfortable with your answers.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've handled onboarding or resolved customer issues in the past. This will help us see how you can add value to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Specjalista ds. Analiz Procesów Biznesowych in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Analyst role. Highlight your experience in customer ops and any relevant skills that match what we're looking for, like KYC/AML knowledge or familiarity with ticket management tools.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that demonstrate your detail-oriented and solutions-focused mindset.
Showcase Your Communication Skills: Since clear communication is key for us, make sure your written application reflects that. Keep it professional yet personable, and don’t shy away from showing your enthusiasm for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ryft
✨Know Your Stuff
Before the interview, dive deep into Ryft's operations and their approach to customer onboarding. Familiarise yourself with KYC/AML processes and any tools mentioned in the job description, like Freshdesk or Onfido. This will show that you're not just interested in the role but also invested in the company's mission.
✨Showcase Your Detail-Orientation
As a Customer Operations Analyst, attention to detail is key. Prepare examples from your past experiences where you identified issues early and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Communicate Clearly
Since clear communication is crucial for this role, practice articulating your thoughts concisely. You might be asked to explain complex processes or how you would handle specific customer scenarios. Make sure you can convey your ideas in a straightforward manner, both verbally and in writing.
✨Be Proactive and Engaged
Demonstrate your self-motivation by asking insightful questions about the team dynamics and the challenges they face. Show that you're ready to jump in and contribute from day one. This will highlight your proactive nature and fit within a fast-paced start-up environment.