At a Glance
- Tasks: Lead a team to ensure efficient maintenance services for NHS Trusts.
- Company: Join Rydon, a dynamic leader in facilities management.
- Benefits: Competitive salary, car allowance, flexible benefits, and wellness programmes.
- Other info: Opportunities for career progression and ongoing training available.
- Why this job: Make a real difference in healthcare environments while developing your career.
- Qualifications: Experience in facilities management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
An exciting opportunity has now arisen for a Service Manager to join our Hard Facilities Management team. This team delivers a first-class reactive and planned maintenance and repairs service on behalf of NHS Trusts. Rydon Maintenance is a successful planned/preventative maintenance contractor operating throughout England.
As Service Manager you will manage a small team of engineers to respond to reactive calls and PPMs in order to ensure smooth and efficient running of day to day operations to meet SLA and KPI targets. This involves ensuring that engineers are suitably scheduled (via our scheduling team) to undertake repairs in the correct priority order and to ensure the safety of our clients and services users in these busy NHS buildings. Our primary goal is to ensure that repairs (whether planned or reactive) are undertaken in line with the strict KPIs set within our contract, as well as to the desired quality standards. You will take responsibility for ensuring that all necessary reporting (including internal, statutory and client) is up to date and accurate, and that client communication is maintained to an excellent standard.
Other key responsibilities include:
- Manage the on-call rota and provide on-call escalation support
- Ensure high quality workmanship through inspections and health & safety audits
- Develop strong client relationships, dealing with operational issues and support the contract manager by providing operational detail at client meetings as required
- Supervise subcontractor works and undertake subcontractor performance review meetings as required
- Identify opportunities for lifecycle investment and ensuring appropriate delivery of small works
- Issue and manage Permits to Work
- Undertake regular Tool Box talks and safety briefings
Overall, you will ensure the effective running of the responsive, planned and lifecycle maintenance programmes to ensure a safe and comfortable environment for service users in live healthcare environments.
What we can offer you:
- A competitive starting salary
- A company car allowance of £4,872
- 25 days holiday with the ability to increase up to 30 days
- Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services
- Company pension, life assurance and income protection
- Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical and Cycle to work schemes
- Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources
- Opportunities to progress your career across the business
- Full training, ongoing coaching and support
The preferred candidate will have previous experience as a Supervisor or Hard FM Service Manager. This experience will ideally have been gained supporting NHS clients; however, candidates with good commercial experience that can be translated to the NHS will also be considered. The successful candidate will have strong communication and relationship building skills and should be familiar and competent in managing and maintaining statutory compliance. You will have good technical knowledge and experience of building services maintenance and Health & Safety procedures in daily site operation. Above all, you will have a keen customer service approach, strong interpersonal skills and good IT skills (Microsoft Office Packages such as Word, Outlook and Excel). If you have this experience, we'd strongly encourage you to apply.
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
To apply online, please use the 'apply for this job link' at the top of this page. Our application process is very straight forward allowing you to apply with a CV (from your Computer or Dropbox), LinkedIn, Facebook or Google+ and should take no more than a few short minutes.
Service Manager employer: Rydon
Rydon Maintenance is an exceptional employer, offering a dynamic work environment where you can make a real difference in the healthcare sector. With a competitive salary, generous holiday allowance, and a comprehensive benefits package including health and wellness support, we prioritise employee growth and development through ongoing training and career progression opportunities. Join us in a culture that values teamwork, diversity, and excellence, ensuring a rewarding experience for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who have experience with NHS clients. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching common questions for Service Managers. Think about how your past experiences align with the role's requirements, especially around managing teams and ensuring compliance.
✨Tip Number 3
Show off your soft skills! Communication and relationship-building are key in this role. Be ready to share examples of how you've successfully managed client relationships or resolved operational issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Rydon.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and maintaining compliance, especially if you've worked with NHS clients or similar sectors.
Showcase Your Skills:Don’t forget to showcase your strong communication and relationship-building skills. Use examples from your past roles to demonstrate how you’ve successfully managed client relationships and operational issues.
Be Clear and Concise:When writing your application, be clear and concise. Use bullet points where possible to make it easy for us to see your key achievements and relevant experience at a glance.
Apply Through Our Website:We encourage you to apply through our website using the 'apply for this job' link. It’s super straightforward and will only take a few minutes of your time!
How to prepare for a job interview at Rydon
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to building services maintenance and Health & Safety procedures. Be ready to discuss how you've applied this knowledge in previous roles, especially if you've worked with NHS clients or similar environments.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team of engineers. Prepare examples of how you've successfully managed teams in the past, focusing on scheduling, prioritising tasks, and ensuring high-quality workmanship. Highlight any experience you have with performance reviews and inspections.
✨Communicate Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Think about how you can demonstrate your relationship-building skills, especially in dealing with clients and subcontractors. Be ready to share specific examples of how you've maintained excellent client communication.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about potential challenges you might face in managing reactive calls and PPMs, and prepare to discuss how you'd handle them while meeting SLA and KPI targets.
