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- Tasks: Manage schedules for maintenance operatives and ensure timely completion of repair jobs.
- Company: Join Rydon, a leading facilities management company with over 40 years of experience.
- Benefits: Enjoy a competitive salary, 25 days holiday, flexible working, and wellness perks.
- Why this job: Be part of a dynamic team where every day brings new challenges and opportunities for growth.
- Qualifications: No prior experience needed; just bring your problem-solving skills and passion for customer service.
- Other info: Work in a fun, inclusive office with hybrid working options and great transport links.
The predicted salary is between 22000 - 30000 £ per year.
Are you a problem-solver looking for a rewarding opportunity where no two days are the same? If so, why not consider joining our repairs and maintenance team as a Scheduler / Repairs Administrator at our office in Dartford, Kent.
Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors. For over 40 years, we have recruited talented and innovative people to build and maintain homes, schools, hospitals, student accommodation and more. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do.
Job Purpose
As a Scheduler / Repairs Administrator you will be fully trained to use our scheduling software to take ownership of a number of Maintenance Operatives’ and subcontractor’s diaries to ensure the completion of maintenance and repair works. On a day to day basis you will need to ensure that all planned and reactive jobs are booked in for the appropriate individuals and are allocated the right amount of time, including moving jobs around as and when emergencies need to be booked in or when extra time is needed. This will involve working closely with our call centre team and liaising with clients and residents to ensure relevant access requirements and security is adhered to. You will be escalating outstanding jobs and following tasks through to completion making sure all jobs are closed down on the system once completed.
You will receive comprehensive training on joining and throughout your time in this role, you will have the opportunity to progress your way through the pay structure: there are four grades of the role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development.
What we can offer you as Scheduler / Repairs Administrator
- A clear pay structure starting with a competitive starting salary of £28,090 per annum and increasing as you develop and achieve in the role
- 25 days holiday
- Incentives and recognition for your performance
- Full training, ongoing coaching and support
- Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services.
- Company pension, life assurance and income protection.
- Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical Insurance and Cycle to work schemes.
- Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much more!
- Opportunities to progress your career across the business.
Where will I be working?
We are based in Greenhithe, Kent just a short distance away from Bluewater. We do offer a hybrid working policy and most of our team work at home and in the office on a rotational basis. When you are travelling to us we have good bus route links and only 5 minutes from the nearest railway station. We also have free parking. It's a fun and sociable office which promotes an inclusive culture.
This is a permanent full time position and working hours are Monday to Friday 8am to 5pm.
Experience Required
Although previous experience of working as a Repairs Co-ordinator / Repairs Scheduler within a social housing or commercial maintenance company is desirable, it is not crucial.
Above All You Will
- Enjoy working in a busy and fast paced environment
- Have an aptitude for problem-solving
- Have strong administration skills and attention to detail
- Be computer literate – able to use Microsoft Office, Outlook and Google Maps.
- Have a passion for great customer service and an excellent telephone manner
If this sounds like you we would strongly encourage you to apply.
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
To apply online, please use the 'apply for this job link' at the top of this page. Our application process is very straightforward allowing you to apply with a CV (from your Computer or Dropbox), LinkedIn, Facebook or Google+ and should take no more than a few short minutes.
Repairs Administrator employer: Rydon
Contact Detail:
Rydon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administrator
✨Tip Number 1
Familiarise yourself with the scheduling software commonly used in repairs administration. Even if you haven't used it before, showing that you're proactive about learning can impress potential employers.
✨Tip Number 2
Highlight your problem-solving skills during any conversations or interviews. Think of specific examples where you've successfully resolved issues in a fast-paced environment, as this role requires quick thinking.
✨Tip Number 3
Network with current or former employees of Rydon on platforms like LinkedIn. They can provide insights into the company culture and may even refer you, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to discuss your customer service experience. Since the role involves liaising with clients and residents, demonstrating your ability to communicate effectively and handle inquiries will be crucial.
We think you need these skills to ace Repairs Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Repairs Administrator role. Emphasise your problem-solving abilities, administration skills, and any customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working at Rydon and how your skills can contribute to their repairs and maintenance team.
Highlight Relevant Skills: In your application, specifically mention your proficiency with scheduling software, Microsoft Office, and any other relevant tools. This will demonstrate your readiness for the technical aspects of the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Rydon
✨Show Your Problem-Solving Skills
As a Repairs Administrator, you'll need to demonstrate your ability to tackle challenges. Prepare examples from your past experiences where you've successfully resolved issues, especially in a fast-paced environment.
✨Familiarise Yourself with Scheduling Software
While you will receive training, having a basic understanding of scheduling software can set you apart. Research common tools used in the industry and be ready to discuss how you would approach scheduling tasks effectively.
✨Highlight Your Customer Service Experience
This role requires excellent communication skills and a passion for customer service. Be prepared to share instances where you've provided outstanding service, particularly over the phone or in challenging situations.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. During the interview, mention specific examples where your meticulous nature has led to successful outcomes, whether in administration or other relevant tasks.