Service Manager - Hard FM in London

We are currently seeking a Hard FM Service Manager to join our Sidcup based NHS facilities maintenance and repairs team. The role is responsible for managing a team of directly employed skilled trade maintenance operatives who provide planned, preventative and responsive building maintenance. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing hard facilities management services to a variety of clients, predominantly within the healthcare sector.

We look after more than 250 buildings on behalf of 20 NHS Trusts on a planned and responsive repairs and small works projects basis. We provide maintenance services within hospitals, ambulance trusts, primary care trusts and mental health trusts.

Job Purpose

We are seeking a Hard FM Service Manager to oversee the delivery of planned maintenance (PPM's) and reactive maintenance services across several NHS healthcare sites in North Kent. This role is key to ensuring safe, efficient, and compliant operations in live healthcare environments. You will manage a team of maintenance operatives and act as the primary on-site contact for the client, ensuring all activities meet operational and performance requirements. We cover the full range of trade disciplines such as carpentry, plumbing, painting/decorating, mechanical and electrical.

Key Responsibilities

• Supervising a team delivering reactive repairs and planned preventative maintenance (PPM's), ensuring all works are completed efficiently and in line with SLAs and KPIs. This includes monitoring statutory inspections and working closely with the scheduling teams to ensure timely completion.
• Building strong relationships with our NHS client and identifying opportunities for service improvement, lifecycle investment, and efficient delivery of small works, while maintaining accurate asset registers and supporting contract performance.
• Playing a critical role in maintaining a safe working environment, ensuring compliance with health & safety procedures and site‑specific requirements. This includes conducting inspections, managing Permits to Work, delivering toolbox talks, and taking immediate action to address any risks or non‑compliance.

What we can offer you

• Basic salary range £40-45k depending on experience
• Car allowance of £4,872 per annum.
• 25 days holiday with the ability to increase up to 30 days.
• Pension Scheme: 4.5% contributory.
• Eyecare vouchers and free flu vaccinations.
• Health Cash Plan: helping you spread the cost of essential healthcare.
• 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it.
• Wellbeing and mental health champions readily available at work.
• Access to an employee discount scheme which includes a wide range of special offers and discounts on insurances, lifestyle goods and services.
• Flexible benefits for you to choose from including Private Medical, Critical Illness, DenPlan and Cycle to work schemes.
• Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire.
• Opportunities for you to progress your career across the business.

Experience Required

The preferred candidate will have previous experience supervising a team within a maintenance or facilities management environment. This experience will ideally have been gained supporting NHS clients within a healthcare environment; however, candidates with experience gained in other commercial environments will also be considered. The successful candidate will have strong communication and relationship building skills and should be familiar and competent in managing and maintaining statutory compliance. You will have knowledge of M&E building services maintenance and health & safety procedures in daily site operation. Above all, you will have a keen customer service approach, strong interpersonal skills and good IT skills (Microsoft Office Packages such as Word, Outlook and Excel).

If you're ready to make a real difference in a fast‑paced healthcare setting, we’d love to have a chat!

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.