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- Tasks: Support housing maintenance by managing cases of damp and mould efficiently.
- Company: Join Rydon Maintenance, a growing team in social housing repairs.
- Benefits: Enjoy 25 days holiday, health plans, and flexible benefits.
- Why this job: Make a real difference in people's homes while developing your skills.
- Qualifications: Customer service or admin experience; strong communication and IT skills.
- Other info: Flexible working options and a supportive team culture await you.
The predicted salary is between 30000 - 42000 £ per year.
Rydon Maintenance has a fantastic opportunity for a Repairs Administrator to join our highly regarded social housing repairs and maintenance team. The role is based at our office in Islington with the ability to work from home, typically 1 day a week.
Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.
Job Purpose
This role will support our housing maintenance and repair team predominately in identifying, recording, and progressing cases of damp and mould. As repairs administrator you will be a key link between our operational team, residents and contractors to ensure the provision of a smooth and efficient service provision.
Key responsibilities as Repairs Administrator include:
- Raise, triage and update reported cases of damp and mould.
- Support the surveyor in collating information, reports and updating records to ensure information is up to date.
- Refer relevant cases for further inspection or remedial work.
- Maintain accurate and detailed records on internal systems, assisting with building reports and case summaries where required.
- Liaise with tenants, internal teams and contractors to provide timely updates and to ensure effective case resolution.
What we can offer you as Repairs Administrator:
- A competitive starting salary.
- 25 days annual holiday.
- Holiday Purchase Scheme: Buy up to an additional 5 days holiday.
- Pension Scheme: 4% contributory.
- Health Cash Plan: helping you spread the cost of essential healthcare.
- 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it.
- Wellbeing and mental health champions readily available at work.
- Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services.
- Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes.
- Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire.
- Eye care vouchers and Free Flu Vaccinations.
- Full training, ongoing coaching and support.
This is a full time permanent position. Working hours are 40 per week, Monday to Friday, 8am to 5pm. If you are looking for a varied and interesting role and want to join a diverse and growing company then we look forward to hearing from you.
Experience Required
- Previous experience in a customer service or administrative role.
- Previous experience gained working for a maintenance contractor, property services or housing association would be highly desirable.
- Strong written and verbal communication skills.
- You will have excellent IT skills including experience using Microsoft Packages such as Word, Excel and Outlook.
- Excellent attention to detail and the ability to manage a busy and varied workload.
If you have the above experience we'd strongly encourage you to apply.
Additional Information
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
To apply online, please use the 'apply for this job link' at the top of this page. Our application process is very straight forward allowing you to apply with a CV (from your Computer or Dropbox), LinkedIn, Facebook or Google+ and should take no more than a few short minutes.
Repairs Administrator in London employer: Rydon
Contact Detail:
Rydon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and maintenance sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching Rydon Maintenance and their values. Show us that you understand our mission in social housing repairs and how you can contribute to our team. Tailor your responses to highlight your relevant experience!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help you articulate your skills and experiences clearly, especially when discussing your customer service and administrative background.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application goes directly to us. Plus, it shows you’re genuinely interested in joining our team at Rydon Maintenance.
We think you need these skills to ace Repairs Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs Administrator role. Highlight any relevant experience in customer service or administration, especially if you've worked in maintenance or housing before. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves liaising with tenants and contractors, it's crucial to showcase your strong written and verbal communication skills. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Be Detail-Oriented: Attention to detail is key for this position. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s quick and easy—just upload your CV or connect via LinkedIn, Facebook, or Google+. We can’t wait to hear from you!
How to prepare for a job interview at Rydon
✨Know Your Stuff
Before the interview, make sure you understand the role of a Repairs Administrator inside out. Familiarise yourself with common issues like damp and mould, and be ready to discuss how you would handle these cases. This shows that you're not just interested in the job, but that you’re prepared to tackle the challenges head-on.
✨Showcase Your Communication Skills
As a key link between residents, contractors, and the operational team, your communication skills are vital. Prepare examples from your past experiences where you successfully liaised with different parties to resolve issues. This will demonstrate your ability to keep everyone informed and ensure smooth service provision.
✨Highlight Your IT Proficiency
Since the role requires strong IT skills, especially with Microsoft Word, Excel, and Outlook, be ready to discuss your experience with these tools. You might even want to mention specific tasks you've accomplished using them, like creating reports or managing records, to show you can hit the ground running.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you gauge if Rydon Maintenance is the right fit for you.