At a Glance
- Tasks: Organise maintenance schedules and ensure timely repairs for residents.
- Company: Join Rydon, a leading facilities management company with over 40 years of experience.
- Benefits: Competitive salary, 25 days holiday, health cash plan, and flexible benefits.
- Other info: Fun, inclusive office culture with opportunities for career progression.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Strong organisational skills, problem-solving ability, and a passion for customer service.
The predicted salary is between 28932 - 28932 € per year.
We now have an exciting opportunity for a Repairs Administrator to join our repairs and maintenance team. Based from our office in Greenhithe, Kent, this is an exciting opportunity to join a leading FM company. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.
For over 40 years, we've recruited talented and innovative people to build and maintain homes, schools, hospitals, student accommodation and more. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do.
Job Purpose
Do you have a passion for helping others? Are you proud of your strong people skills, organisation skills and enjoy solving problems? If so, why not consider joining Rydon as a Scheduler? This is a varied role where you will organise the diaries of our maintenance engineers to make sure that they attend and complete repairs on behalf of our residents/customers. This role is challenging, fast paced and is pivotal in ensuring that all maintenance and repair jobs are allocated to the appropriate engineer and allotted the correct amount of time.
You will be responding to reactive call outs or planning of preventative maintenance visits, scheduling the works to the engineers, ensuring relevant access requirements/security is adhered to. You will also monitor works to ensure that they complete on time so that the engineer is able to attend to their next job. You will use our scheduling software to oversee the working days of multiple engineers, moving/reallocating jobs as and when emergencies need to be booked in or when extra time is needed.
In addition to managing the time of our directly employed engineers, you will also arrange for subcontractors to complete specialist repairs, making sure all jobs are closed down on the system once completed. You will also liaise closely with our call centre team and residents, agreeing appointment times when scheduling in works.
What we can offer you
- A clear pay structure starting with a competitive starting salary of £28,932 per annum and increasing as you develop and achieve in the role
- 25 days holiday
- Incentives and recognition for your performance
- Full training, ongoing coaching and support
- Pension Scheme: 4% contributory
- Free Eyesight test and Flu Vaccinations
- Health Cash Plan: helping you spread the cost of essential healthcare
- 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it
- Wellbeing and mental health champions readily available at work
- Access to an employee discount scheme which includes a wide range of special offers and discounts on insurances, lifestyle goods and services
- Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes
- Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire
- Opportunities to progress your career across the business
Where will I be working?
We are based in Greenhithe, Kent just a short distance away from Bluewater. We do offer a hybrid working policy and most of our team work at home and in the office on a rotational basis. Please note that we do not offer hybrid working whilst training. When you are travelling to us we have good bus route links and only 5 minutes from the nearest railway station. We also have free parking. It's a fun and sociable office which promotes an inclusive culture. This is a permanent full-time position and working hours are 40 per week, Monday to Friday 8am to 5pm.
If you’re looking for a full-time and rewarding opportunity where no two days are the same, then a role as a Scheduler within Rydon could be for you.
Experience Required
Although previous experience of working as a Repairs Co-ordinator / Repairs Scheduler within a social housing or commercial maintenance company is desirable, it is not crucial. Above all you will:
- Enjoy working in a busy and fast-paced environment
- Have an aptitude for problem-solving
- Have strong administration skills and attention to detail
- Be computer literate – able to use Microsoft Office, Outlook and Google Maps
- Have a passion for great customer service and an excellent telephone manner
Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
Repairs Administrator in Kent employer: Rydon
Rydon Maintenance is an exceptional employer, offering a dynamic work environment in Greenhithe, Kent, where employees are valued for their contributions and supported in their professional growth. With a competitive salary, comprehensive benefits including health plans and flexible working options, and a strong commitment to employee wellbeing, Rydon fosters a collaborative and inclusive culture that empowers staff to thrive in their roles. Join us to be part of a passionate team dedicated to making a positive impact in the community through quality facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Administrator in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your problem-solving abilities and how you can bring value to the team.
✨Tip Number 3
Be proactive! If you see a job that interests you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm for the role.
✨Tip Number 4
Showcase your passion for customer service! In your conversations, highlight your strong people skills and how you’ve successfully handled challenges in the past. This will resonate well with employers looking for a Repairs Administrator.
We think you need these skills to ace Repairs Administrator in Kent
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for helping others shine through in your application. Mention specific experiences where you've used your people skills and problem-solving abilities, as these are key for the Repairs Administrator role.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant skills and experiences. Focus on your administration skills, attention to detail, and any experience with scheduling or customer service that aligns with what we're looking for.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you outline why you're a great fit for the role without rambling on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Rydon!
How to prepare for a job interview at Rydon
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Repairs Administrator role. Familiarise yourself with the key responsibilities, such as scheduling maintenance jobs and liaising with engineers and residents. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Problem-Solving Skills
Since this role involves a lot of problem-solving, prepare examples from your past experiences where you've successfully resolved issues. Whether it's managing schedules or dealing with unexpected changes, having specific anecdotes ready will impress the interviewers.
✨Highlight Your People Skills
As a Repairs Administrator, you'll be interacting with various stakeholders. Be ready to discuss how you've effectively communicated with customers or team members in previous roles. Emphasising your strong people skills will show that you're a great fit for the team-oriented environment at Rydon.
✨Demonstrate Your Tech Savviness
Since the role requires using scheduling software and Microsoft Office, brush up on your technical skills. If you have experience with similar tools, mention it during the interview. Showing that you're comfortable with technology will reassure them that you can hit the ground running.
