Service Manager in Dartford

An exciting opportunity has now arisen for a Service Manager to join our Hard Facilities Management team. This team delivers a first‑class reactive and planned maintenance and repairs service on behalf of NHS Trusts.

Rydon Maintenance is a successful planned/preventative maintenance contractor operating throughout England. We are a dynamic, multi-talented organisation, working across a wide range of market sectors, predominantly within the healthcare, education and housing sectors.

As Service Manager you will manage a small team of engineers to respond to reactive calls and PPMs in order to ensure smooth and efficient running of day‑to‑day operations to meet SLA and KPI targets. This involves ensuring that engineers are suitably scheduled (via our scheduling team) to undertake repairs in the correct priority order and to ensure the safety of our clients and services users in these busy NHS buildings.

Our primary goal is to ensure that repairs (whether planned or reactive) are undertaken in line with the strict KPIs set within our contract, as well as to the desired quality standards. You will take responsibility for ensuring that all necessary reporting (including internal, statutory and client) is up to date and accurate, and that client communication is maintained to an excellent standard.

Other key responsibilities include:

• Manage the on-call rota and provide on-call escalation support
• Ensure high quality workmanship through inspections and health & safety audits
• Develop strong client relationships, dealing with operational issues and support the contract manager by providing operational detail at client meetings as required
• Supervise subcontractor works and undertake subcontractor performance review meetings as required
• Identify opportunities for lifecycle investment and ensuring appropriate delivery of small works
• Issue and manage Permits to Work
• Undertake regular Tool Box talks and safety briefings

Overall, you will ensure the effective running of the responsive, planned and lifecycle maintenance programmes to ensure a safe and comfortable environment for service users in live healthcare environments.

What we can offer you:

• A competitive starting salary
• A company car allowance of £4,872
• 25 days holiday with the ability to increase up to 30 days
• Access to an employee discount scheme which includes a wide range of special offers and discounts on insurances, lifestyle goods and services
• Company pension, life assurance and income protection
• Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical and Cycle to work schemes
• Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and more
• Opportunities to progress your career across the business
• Full training, ongoing coaching and support

The preferred candidate will have previous experience as a Supervisor or Hard FM Service Manager. This experience will ideally have been gained supporting NHS clients; however, candidates with good commercial experience that can be translated to the NHS will also be considered (for example, you may have managed shopping centres, offices, retail establishments etc).

The successful candidate will have strong communication and relationship building skills and should be familiar and competent in managing and maintaining statutory compliance. You will have good technical knowledge and experience of building services maintenance and Health & Safety procedures in daily site operation.

Above all, you will have a keen customer service approach, strong interpersonal skills and good IT skills (Microsoft Office Packages such as Word, Outlook and Excel). If you have this experience, we'd strongly encourage you to apply.

As a well-established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.