At a Glance
- Tasks: Handle inbound calls, provide excellent customer service, and assist with repair requests.
- Company: Join Rydon's vibrant and supportive Contact Centre team.
- Benefits: Competitive salary, 25 days holiday, flexible work arrangements, and health benefits.
- Other info: Opportunities for career progression and regular incentives with prizes.
- Why this job: Make a real difference by helping customers and solving their problems creatively.
- Qualifications: Great communication skills, attention to detail, and a friendly personality.
The predicted salary is between 27651 - 27651 £ per year.
Overview
Rydon’s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people.
We’re currently looking for a Customer Service Advisor to join our team.
This role is to cover for maternity leave and will be on a 1 year contract.
We have flexibility in work arrangements, with most employees working flexibly.
The role is based in our office in Greenhithe, Kent, but a hybrid culture means some home working is possible after training.
Rydon Maintenance is an expanding division of the Rydon Group, providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.
Job Purpose
As a Customer Service Advisor you will take inbound calls from customers reporting repairs and provide an excellent customer experience on every call.
You will be trained to provide technical advice, help diagnose faults, and raise repair appointment requests for engineers where needed.
Your role is to make customers feel like the number one priority and keep them fully informed throughout the repair process.
Experience Required
We are looking for an enthusiastic communicator with a pro‑active approach and high attention to detail.
Previous contact centre experience is not required, though you should be able to demonstrate great communication skills, good keyboard skills, attention to detail, and a desire to solve problems creatively.
Self‑motivation, a friendly personality and the ability to work as part of a team is essential.
- What we can offer you as Customer Service Advisor
- A clear pay structure starting with a competitive salary of £27,651 per annum.
- Clear career progression through our structured grading programme. With increased knowledge and responsibility you can move up the grading pyramid and increase your salary.
- 25 days holiday.
- Pension.
- Life Assurance.
- Flexible benefits such as Critical Illness, Den Plan, Private Medical Insurance and Cycle to Work schemes.
- Health and wellness benefits: free flu vaccinations, Employee Assistance & Wellbeing Programme, BUPA Health & Wellbeing Plans and other resources.
- Regular department incentives with prizes.
- Opportunities to progress your career across the business.
- Equal Opportunity
Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Rydon.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Rydon. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Operator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Rydon.
How to prepare for a job interview at Rydon
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Rydon's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Rydon offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
