At a Glance
- Tasks: Support our housing maintenance team by managing cases of damp and mould.
- Company: Join Rydon Maintenance, a leader in social housing repairs.
- Benefits: Enjoy 25 days holiday, health cash plan, and flexible working options.
- Other info: Full training provided with excellent career growth opportunities.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Customer service or admin experience; strong communication and IT skills.
The predicted salary is between 30000 - 40000 £ per year.
Rydon Maintenance is looking for a Repairs Administrator to join our social housing repairs and maintenance team. The role is based at our office in Islington with the option to work from home one day a week.
In this role you will support our housing maintenance and repair team by identifying, recording, and progressing cases of damp and mould, acting as the key link between the operational team, residents, and contractors to ensure a smooth and efficient service.
Key responsibilities:- Raise, triage and update reported cases of damp and mould.
- Support the surveyor in collating information, reports and updating records to ensure information is up to date.
- Refer relevant cases for further inspection or remedial work.
- Maintain accurate and detailed records on internal systems, assisting with building reports and case summaries where required.
- Liaise with tenants, internal teams and contractors to provide timely updates and to ensure effective case resolution.
- Be fully aware of the legislation regarding Awaabs Law and the requirements to be followed.
- Take minutes of Toolbox Talks, type them up and save onto Sharepoint.
- Keep the office notice board up to date with the latest policies and safety campaigns.
- A competitive starting salary.
- 25 days annual holiday.
- Holiday Purchase Scheme – buy up to an additional 5 days holiday.
- Pension scheme – 4% contributory.
- Health Cash Plan to spread the cost of essential healthcare.
- 24/7 EAP Service providing free advice, counselling and support for you and your family.
- Wellbeing and mental health champions readily available at work.
- Access to an employee discount scheme with a wide range of special offers and discounts on insurances, lifestyle goods and services.
- Flexible benefits to choose from, including Critical Illness, DenPlan and Cycle to Work schemes.
- Employee Referral Scheme with a cash reward for successful hires.
- Eye care vouchers and free flu vaccinations.
- Full training, ongoing coaching and support.
This is a full‑time permanent position. Working hours are 40 per week, Monday to Friday, 8:00 am to 5:00 pm. The role is based at our Islington office with the option to work from home one day per week.
Qualifications:- Previous experience in a customer service or administrative role; experience working for a maintenance contractor, property services or housing association is highly desirable.
- Strong written and verbal communication skills.
- Excellent IT skills, including experience using Microsoft Word, Excel and Outlook.
- Excellent attention to detail and the ability to manage a busy and varied workload.
Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
Administrator employer: Rydon
Rydon Maintenance is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With competitive benefits such as a generous holiday allowance, flexible working options, and comprehensive training, employees are empowered to thrive in their roles while making a meaningful impact in the community through social housing initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the housing maintenance sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Rydon Maintenance and understanding their values. Tailor your answers to show how your skills align with their mission, especially around customer service and case management.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience in administration and customer service. Focus on how you can help with damp and mould cases.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Rydon Maintenance.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Repairs Administrator role. Highlight any relevant experience in customer service or administration, especially if you've worked in maintenance or housing before. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your understanding of damp and mould issues, as well as your communication skills.
Show Off Your IT Skills:Since the role requires excellent IT skills, make sure to mention your proficiency with Microsoft Word, Excel, and Outlook. If you have experience with any other software that could be useful, don’t hesitate to include that too!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see all the other great opportunities we have at Rydon!
How to prepare for a job interview at Rydon
✨Know Your Stuff
Make sure you understand the key responsibilities of the Repairs Administrator role. Familiarise yourself with damp and mould issues, as well as Awaab's Law. This will show that you're not just interested in the job, but that you’re also knowledgeable about the industry.
✨Showcase Your Communication Skills
Since this role involves liaising with tenants, internal teams, and contractors, be prepared to demonstrate your strong written and verbal communication skills. Think of examples from your past experiences where you effectively communicated complex information or resolved conflicts.
✨Highlight Your IT Proficiency
The job requires excellent IT skills, especially with Microsoft Word, Excel, and Outlook. Be ready to discuss how you've used these tools in previous roles. If possible, bring examples of reports or documents you've created to showcase your abilities.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the types of cases you’ll handle, or the training and support available. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
