Hard FM Service Manager

Responsibilities

• Manage a team of directly employed skilled trade operatives across planned, preventative and responsive maintenance.
• Work with a contract manager and a supervisor to ensure the Rydon maintenance service is delivered to the highest standards.
• Cover five buildings across Essex, traveling to sites as necessary.
• Ensure engineers are suitably scheduled (via our scheduling team) to undertake repairs in the correct priority order.
• Ensure the safety of clients and service users in busy NHS buildings across Essex.
• Ensure repairs (planned or reactive) are undertaken in line with strict KPIs set within the contract and desired quality standards.
• Maintain accurate and up‑to‑date internal, statutory and client reporting, and keep client communication at an excellent standard.
• Ensure the effective running of responsive, planned and lifecycle maintenance programmes to provide a safe and comfortable environment for service users in live hospital and healthcare environments.
• Where in‑house service delivery is not possible, ensure best value by instructing nominated sub‑contractors to undertake the work.
• Ensure operational performance meets contractual SLAs and KPIs.
• Work with the Contract Manager to deliver ongoing improvements and recommendations to the long‑term contract strategy to maximise productivity and quality while ensuring cost efficiencies.
• Conduct regular audits, make recommendations, and ensure all aspects of HSQ&E and Compliance are managed effectively.
• Utilise the CAFM system to drive service delivery and performance across the site.

Qualifications

• Previous experience as a Facilities Manager, Supervisor or Account Manager with a maintenance contractor (ideally supporting NHS clients; commercial experience transferable).
• Strong influencing, communication and relationship‑building skills; competent in managing and maintaining statutory compliance.
• Knowledge and experience of building services maintenance and Health & Safety procedures in daily site operation.
• Keen customer‑service approach, strong interpersonal skills, and good IT skills (Microsoft Office packages such as Word, Outlook and Excel).

Benefits

• Competitive starting salary.
• Car allowance of £4,872 per annum.
• 25 days holiday, with the ability to increase up to 30 days.
• Pension scheme – 4.5% contributory.
• Health Cash Plan to help spread the cost of essential healthcare.
• 24/7 Employee Assistance Programme (EAP) – free advice, counselling and support for you and your family.
• Wellbeing and mental‑health champions available at work.
• Employee discount scheme covering a wide range of offers and discounts on insurance, lifestyle goods and services.
• Eyecare vouchers and free flu vaccinations.
• Flexible benefits to choose from, including Private Medical, Critical Illness, DenPlan and Cycle‑to‑work schemes.
• Employee Referral Scheme – claim a cash reward for a successful hire.
• Opportunities to progress your career across the business.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.