Hard Facilities Contract Manager

The successful candidate will take responsibility for the delivery of Hard FM Services (planned, preventative and responsive repairs) including health, safety, quality and performance across 9 NHS sites located predominantly in the South East (Kent, Essex and East London). One site is located a little further afield in the West Midlands, where travel on the odd occasion will be required. This is a varied role where you will be the point of contact for all operational issues to ensure the delivery of an effective hard facilities maintenance service in line with contractual obligations and budgetary constraints.

Managing a skilled maintenance team delivering planned and reactive maintenance you will ensure contract compliance with all statutory regulations, current legislation and local codes of practice and policies across the sites. Specific key duties include:

• Ensuring that we deliver an outstanding maintenance and repairs service by providing excellent team leadership, long term planning of resources and delivering continuous improvements to the services/operations we provide.
• Ensure contractual commitments are met in accordance with KPI\’s/SLA\’s
• Managing these contracts on a day to day basis you will use your influence and impact to maximise financial profit levels and effectively manage risk while meeting or exceeding contractual key performance indicators.
• You will have responsibility for daily, weekly, monthly and annual planning and attending client contract monitoring meetings ensuring that all supporting documentation are available to demonstrate service delivery performance.
• You will build a balanced well performing team around you with a constant eye on succession planning. You will ensure your team understands what their job entails and that they carry out their job to a consistently high level by setting and driving stretching targets whilst ensuring our Company and Clients Policies and Procedures are adhered to.
• Identify and mitigate risk in all areas of contract and operational performance.
• Control and monitor the performance of the specialist service providers and any sub contractors through chairing regular review meetings when nominated in accordance with the annual programme

The preferred candidate will be an experienced contract manager with experience ideally gained with a maintenance contractor. Ideally, you will have managed services across a multi-site operation, with experience gained within a healthcare/NHS setting. However, we will also consider candidates with experience gained within a commercial maintenance environment (for example the maintenance of other public buildings).

You will also have excellent previous experience of leading teams that manage directly employed and subcontracted trades with up to date knowledge (and qualifications) within health and safety. You will have strong financial acumen, using your expertise to ensure that the financial interests of both Rydon and our Clients are managed. You will also demonstrate excellent long-term planning/strategic thinking in order to recommend and implement continuous improvements to benefit our client and Rydon.

Rydon Maintenance Ltd provides a range of hard facilities management and property maintenance services to a variety of clients, predominantly in the healthcare sector. Our experience has taken us across a variety of sensitive healthcare environments, including specialist mental healthcare facilities, community hospitals and rehabilitation units. Our expertise ranges from the construction of substantial community hospitals to our current provision of maintenance services to over 300 buildings for 20 Trusts.

We offer a competitive salary and benefits package, which includes:

• A competitive starting salary
• Car Allowance of £5,472 per annum.
• 25 days annual holiday.
• Holiday Purchase Scheme: Buy up to an additional 5 days holiday
• Pension Scheme: 4.5% contributory.
• Health Cash Plan: helping you spread the cost of essential healthcare
• 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it.
• Wellbeing and mental health champions readily available at work.
• Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services.
• Flexible benefits for you to choose from including Private Medical, Critical Illness, DenPlan and Cycle to work schemes.
• Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire.
• Eye care voucher and Free Flu Vaccinations
• Full training, ongoing coaching and support

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.