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- Tasks: Organise maintenance schedules and ensure timely repairs for residents and customers.
- Company: Join Rydon, a family-run business with a passion for community service.
- Benefits: Competitive salary, 25 days holiday, health cash plan, and flexible benefits.
- Other info: Hybrid working policy and opportunities for career progression.
- Why this job: Make a real difference by helping others and solving problems daily.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 28932 - 28932 £ per year.
About the Role
Do you have a passion for helping others? Are you proud of your strong people skills, organisational skills and enjoy solving problems? If so, why not consider joining Rydon as a Scheduler? This is a varied role where you will organise the diaries of our maintenance engineers to make sure they attend and complete repairs on behalf of our residents and customers. It is a challenging, fast‑paced position that is pivotal in ensuring all maintenance and repair jobs are allocated to the appropriate engineer and allotted the correct amount of time. We now have an exciting opportunity for a Repairs Administrator to join our repairs and maintenance team. Based from our office in Greenhithe, Kent, this is a leading FM company with an expanding division of Rydon Maintenance, which provides facilities management services mainly for the healthcare and housing association sectors in the UK. Rydon is a 40‑year‑old family business that thrives on a personal touch combined with technical expertise. We deliver award‑winning quality facilities for local communities with a passion for what we do.
Key Responsibilities
- Plan reactive call‑outs and preventive maintenance visits, scheduling the works to engineers while ensuring access requirements and security are adhered to.
- Use scheduling software to oversee the working days of multiple engineers, quickly re‑allocating jobs when emergencies arise or when extra time is needed.
- Monitor jobs to ensure they are completed on time so engineers can attend to their next appointment.
- Arrange for subcontractors to complete specialist repairs and close all jobs on the system once completed.
- Liaise closely with the call centre team and residents, agreeing appointment times when scheduling work.
Qualifications
- Enjoy working in a busy and fast‑paced environment.
- Have an aptitude for problem‑solving.
- Strong administration skills with attention to detail.
- Computer literate – able to use Microsoft Office, Outlook and Google Maps.
- Passion for excellent customer service and an excellent telephone manner.
- Previous experience as a Repairs Coordinator / Repairs Scheduler in social housing or commercial maintenance is desirable, but not essential.
Benefits
- A clear pay structure starting with a competitive salary of £28,932 per annum, increasing with performance.
- 25 days holiday.
- Incentives and recognition for your performance.
- Full training, ongoing coaching and support.
- Pension scheme – 4% contributory.
- Free eyesight test and flu vaccination.
- Health Cash Plan to assist with essential healthcare costs.
- 24/7 EAP Service – free advice, counselling and support for you and your family.
- Wellbeing and mental health champions available at work.
- Employee discount scheme with offers on insurance, lifestyle goods and services.
- Flexible benefits such as Critical Illness, DenPlan and Cycle‑to‑Work schemes.
- Employee Referral Scheme – receive a cash reward for successful hires.
- Opportunities to progress your career across the business.
Location and Working Hours
- Base: Greenhithe, Kent – a short distance from Bluewater with good bus links, a nearby railway station and free parking.
- Our office promotes an inclusive culture and offers a hybrid working policy. Team members typically work from home and the office on a rotational basis. Training is not offered on a hybrid basis.
- Full‑time position, 40 hours per week. Working days are Monday to Friday, 8:00 am to 5:00 pm.
Equal Opportunities
Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
Repairs Administrator in Dartford employer: Rydon Homes
Contact Detail:
Rydon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administrator in Dartford
✨Tip Number 1
Get to know the company! Research Rydon and its values, especially their focus on customer service and community. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or improved processes. Being able to share these stories will highlight your suitability for the Repairs Administrator role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Rydon team.
We think you need these skills to ace Repairs Administrator in Dartford
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping others shine through in your application. Mention any relevant experiences where you've used your people skills or problem-solving abilities, as these are key to the Repairs Administrator role.
Be Organised: Since this role involves scheduling and planning, make sure your application reflects your organisational skills. Use clear headings and bullet points to make it easy for us to see how you manage tasks and priorities.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your experience with scheduling and administration, especially if you’ve worked in a fast-paced environment before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rydon Homes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Repairs Administrator role. Familiarise yourself with the key responsibilities like scheduling jobs and liaising with engineers and residents. This will help you demonstrate your enthusiasm and suitability for the position.
✨Show Off Your People Skills
Since this role involves a lot of communication, be prepared to showcase your strong people skills. Think of examples where you've successfully resolved issues or communicated effectively with others. This will highlight your ability to thrive in a fast-paced environment.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific situations where you've had to solve problems quickly. Whether it’s reallocating jobs or managing emergencies, showing that you can think on your feet will impress the interviewers and align with the job's requirements.
✨Familiarise Yourself with Scheduling Software
If you have experience with scheduling software, be ready to talk about it. If not, do a bit of research on common tools used in the industry. Showing that you're tech-savvy and willing to learn will give you an edge in the interview.