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- Tasks: Join our team to manage the repairs helpdesk and ensure top-notch service delivery.
- Company: Rydon Maintenance, a leader in facilities management for healthcare and housing.
- Benefits: Competitive salary, flexible benefits, and opportunities for career progression.
- Why this job: Make a real difference in healthcare by supporting essential maintenance operations.
- Qualifications: Customer service experience and strong communication skills are a must.
- Other info: Part-time role with a supportive team and a focus on wellbeing.
The predicted salary is between 23625 - 29531 £ per year.
As Customer Service Advisor you will work as part of a small team running the day to day operations of the repairs helpdesk for the hospital, ensuring the quality of our service delivery. This will involve taking calls from our client, contractors and operational teams, inputting repair requests and generating reports. You will liaise closely with engineers and contractors and allocate work appropriately, storing documents, and responding to maintenance queries both over the phone and email. You will play a key part in ensuring that KPIs and SLAs across the contract are being met.
Responsibilities
- Monitor the outstanding repair calls within the helpdesk.
- Take calls from general public who are requiring guidance regarding hospital appointments.
- Plan daily works for site engineers.
- Ensure effective communication between our operational team and our client.
- Order materials required by the engineers, speaking to suppliers and contractors.
- Provide additional administration and support for other team members and managers.
- Assist in compiling reports and monitor compliance, highlighting or escalating any areas of concern.
Qualifications and Skills
- Previous customer service or helpdesk experience. Experience with a maintenance company/contractor is preferred but not essential.
- Excellent customer service skills, including strong telephone and written communication.
- Can-do attitude and ability to work well in a team.
- Proficiency with Microsoft Word and Excel.
Employment Details
The position is offered on a permanent part-time basis of 34 hours per week. Working hours are Monday to Thursday 10:30am - 6:00pm (with a half-hour break) and Friday 12:00 - 6:00pm.
Benefits
- Competitive starting salary of £23,625 per annum based on part-time hours of 34 per week.
- Holiday entitlement: 25 days per annum FTE.
- Holiday purchase scheme: Buy up to an additional 5 days holiday.
- Pension scheme: 4% contributory.
- Flexible benefits including Critical Illness, DenPlan and Cycle to work schemes.
- Employee referral scheme: cash reward for successful hire.
- Eyecare vouchers and free Flu Vaccinations.
- Health Cash Plan to help spread the cost of essential healthcare.
- 24/7 EAP Service: free advice, counselling and support for you and your family.
- Wellbeing and mental health champions available at work.
- Access to an employee discount scheme with offers on insurances, lifestyle goods and services.
- Opportunities to progress your career across the business.
Equal opportunities employer; successful candidates will be selected on ability to carry out duties.
Customer Service Advisor employer: Rydon Homes
Contact Detail:
Rydon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Rydon and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. This will make you stand out during interviews.
✨Tip Number 2
Practice your phone skills! Since you'll be taking calls as a Customer Service Advisor, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Rydon. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, both over the phone and via email, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Demonstrate Your Can-Do Attitude: We love a positive attitude! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you're ready to jump in and help out wherever needed, just like we do at StudySmarter.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at Rydon Homes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the day-to-day operations of a repairs helpdesk, including how to handle calls and manage repair requests. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to demonstrate your excellent telephone and written skills. Practice answering common customer queries and think about how you would handle difficult situations. This will help you convey your can-do attitude and ability to work well in a team.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about past experiences where you've successfully resolved customer issues or worked collaboratively with a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Familiarise Yourself with Microsoft Tools
As proficiency in Microsoft Word and Excel is essential, brush up on your skills before the interview. Be ready to discuss how you've used these tools in previous roles, whether it's for generating reports or managing data. This will demonstrate your readiness to handle the administrative aspects of the job.
