Disrepair Administrator

We are currently seeking an Administrator to join our Brockley based housing maintenance team. Our maintenance division ensures that the homes we maintain remain in good physical condition. To do this, our team provides first-class planned, responsive, lifecycle and cyclical repairs services to common areas and other aspects of people's homes.

This position would be offered on a fixed term basis for 12 months to cover a period of maternity leave. At Rydon Maintenance we combine a personal touch, outstanding technical expertise, a commitment from people who are passionate about what they do and the latest technology to ensure properties are well maintained, efficient and fit for purpose.

Job Purpose

As administrator, you’ll play a key role in ensuring our customers receive an excellent service when it comes to housing repairs and disrepair claims. As part of our maintenance and repairs administration team you’ll be keeping our customers, stakeholders and residents informed on cases and work in progress and also ensuring that we maintain up to date records of works being undertaken.

Key responsibilities include:

• To provide administrative support for all disrepair cases from inception to resolution;
• Liaising with solicitors, maintenance teams, and residents to gather information and schedule inspections;
• Maintain accurate records of all case-related documentation, correspondence and deadlines in our repairs system (Planet FM);
• Track progress of repairs and ensure that work is completed within agreed timeframes;
• Respond to queries from tenants regarding ongoing cases.
• Other ad-hoc responsibilities will include maintaining scaffold registers and book scaffolding when required on site, tracking operatives with work in progress and booking in appointments with residents for window surveys.

What we can offer you:

• A competitive starting salary;
• 25 days holiday with the ability to increase your annual leave;
• Company Pension;
• Life Assurance;
• Full training, ongoing coaching and support;
• Employee discount scheme saving you money on products/services;
• Access to an Employee Assistance and Wellbeing Programme;
• Flexible benefits for you to choose from including health cash plans, dental and more.

This is a 12 month Maternity Cover position and working hours are Monday to Friday 8am to 5pm. If you are inquisitive by nature, have a keen eye for detail along with excellent interpersonal skills, we would strongly encourage you to apply.

Experience Required

The preferred candidate will demonstrate previous experience in a housing or a property-related administration role, ideally disrepair but repairs experience also considered. We are seeking a candidate with excellent interpersonal skills, good attention to detail, comfortable in managing multiple tasks in an environment where priorities can change regularly. You should also have good IT skills to include Microsoft Office packages such as Word, Outlook and Excel.

If you have these skills and experience, we’d love to hear from you. In return we can offer excellent training, career progression and a friendly, fun office environment.

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.