Rydon's dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. We're currently looking for a Customer Service Advisor to join our team. This is a fixed term contract until the end of December 2026. At Rydon we understand the need for workplace flexibility and many of our employees work flexibly in many different ways. You will be based in our office in Greenhithe, Kent although we do operate a hybrid working' culture, and this means that some home working is also possible after training. Join us and you'll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors. Job Purpose As a Customer Service Advisor you'll be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process...
Customer Service Advisor in Kent employer: Rydon Group
Rydon is an exceptional employer, offering a dynamic work environment where Maintenance Electricians can thrive while contributing to the well-being of communities in the Medway area. With a strong focus on employee development and a commitment to quality service in the health and social care sectors, Rydon provides opportunities for growth and advancement, all while utilising the latest technology to ensure efficient and effective maintenance solutions. Join a team that values your expertise and fosters a culture of collaboration and innovation.
